Customer Service Medical

Lynn Atterberry

**** ***** ****** ? Norfolk, Virginia 23504 ? 757-***-**** (h)

?757-***-****(c) *********@*****.***

Objective and Qualification Summary

Highly personable Customer Service Professional with more than 10 years

experience in customer relations and claims management. Experience in

Medical Records and Medical Release of Information with the ability to

multi-task in a fast pace environment.

Work History

Customer Service

Process retrieve Medical Records for Release of Personal Health Information

in a timely manner

Exceptional knowledge of Health Insurance Portability and Accountability

Act (HIPPA) Laws

Successfully resolved customer complaints and billing errors via inbound

calls

Conducted consumer research for Maxicare Medical Group

Scan Medical Records for Healthport/Chartone Medical Services for Bon

Secours Medical

Maintained time and attendance for University of California Los Angeles

Medical Center/Avis

Claims Management

Successfully performed account adjustments and processed claims for

Unemployment and Avis

Responsible for nine Receivable Adjustment areas for Avis Budget

Processed and distributed tax liens, summons and subpoenas for employers

Issued refunds and performed charges and credit transfers to customers

accounts

Computer Experience

Experienced using Microsoft Office Suite (Word, Excel, PowerPoint, E-Log

and Smart-scan)

Performed computer backups and maintained computer logs

Provided technical support for employees in the field

Employment History

Healthport-Contractor-DePaul Medical Center

Bon Secours Hampton Roads, Norfolk, Virginia

Chart Management Associate 2007-present

Avis Budget Group, Virginia Beach, Virginia

Claims Processing Lead 1996-2007

Virginia Employment Commission, Norfolk, Virginia 1993-1996

Claims Office Assistant

Computer Dynamics Inc., Virginia Beach Virginia

Computer Operator 1990-1993

Education

Rhode Island Jr. College, Warwick,

Rhode Island Credits toward

Computer Science

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