Customer Service Manager

Samuel Lee Dobbins

*** * ****** ******* . ******, CA 92869 . 979-***-**** .

***.*******@*****.***

Qualifications Summary

Administrative & Customer Support professional experienced working in fast-

paced environments demanding strong organizational, technical, and

interpersonal skills. Trustworthy, ethical, and discreet, committed to

superior customer service. Confident and poised with individuals at all

levels. Detail-oriented and resourceful in completing projects; able to

multi-task efficiently. Capabilities include:

. Customer Service & Relations

. Word Processing & Typing on PC & MAC

. Computer Operations

. Office Equipment Operations

. Problem Solving

. Telephone Reception

. Facilitating Group Discussion

. Employee Training

Experience Highlights

Management & Supervision

. Promoted rapidly form Baker to Trainer at an upscale bakery. Oversaw

new employee orientation and found new employees positions that would

suit them best.

. Participated in staff recruiting, hiring, training and scheduling.

. Acted as the Youth Center Director at Risttee. Led a team of fourteen

as we grew participation by 75%.

Customer Service

. Recognized many times by upper management on customer service skills.

. Led a team of four at Cinemark Theaters to fulfill maximum customer

service potential.

Administrative Support

. Performed administrative support functions for Pastors of Risttee

Church. Coordinated and managed multiple priorities and projects

. Provided discreet secretarial and reception services for a busy church

office.

. Assisted the General Manager at Blue Baker with inventory check,

scheduling employees, handling customer complaints, and co-worker

conflict.

Employment History

Blue Baker, Cafe/Bakery, 2010-2011, College Station, TX

Cinemark Theaters, Entertainment, 2009-2010, College Station, TX

Ristee Church, Non Profit/ Religious Organization, 2008-2009, Tartu,

Estonia

Education

Sam Houston State University, Huntsville, Tx (2004-2008)

Bachelor of Science in Psychology

Minor in Philosophy

3.72 Major GPA

Achievements

Eagle Scout

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