Customer Service Insurance
Resume:
Karen Mendenhall-Dager
Mobile Phone: 260-***-****
E-mail: ***********@*******.***
*** ******** *** **, ******, WA.
OBJECTIVE: Insurance/Customer Service
I would like to work for a company in a happy environment and help customers with their
needs in a professional, but friendly manner. A place where team work is encouraged.
Looking for stable employment. I try to learn one new thing every day, so i am very willing
to learn. I learn quickly and retain information well. I have the most experience in Personal
Lines, so that would be my preference.
I am a very loyal person. I like to learn new things, and pick them up easily. Very efficient.
Willing to work extra hours. Accurate, detail oriented, and take pride in my work. I have worked
in customer service in some venue since i was 18 years old. I have cash handling and billing
experience. I have been a Personal Lines Customer Service Agent, Producer, and Manager at
various times. I am a team player but can work independently.
Misc: Experience using many brands of copiers, scanners, and phone systems. Paper filing and
transactional filing. Wrote department manuals. Did billing, solved and answered billing
questions. General office and clerical experience 29 years. Worked in retail stores as a second
job.
WORK EXPERIENCE
Personal Lines Insurance Account Specialist
March 2001 - November 2010
The DeHayes Grp 111108 Coldwater Rd, Fort Wayne, IN 46845
Serviced and Sold Personal Lines Insurance. Sold Individual Health Insurance and Long Term
Care for short time. Hold P&C and Life and Health License. Serviced and sold Personal
Insurance accounts for myself, plus 11 other commercial agents and commercial CSAs. Highly
proficient in company websites and quoting, Ezlynx, and AMS360. Have used Applied agency
management system in the past. Quoted, marketed and placed insurance. I prepared proposals,
re-marketed accounts, took phone calls from insureds and entered changes in company websites.
Answered billing questions, took claims, answered coverage questions.
Personal Lines Producer
August 1999 - January 2001
SourceOne Fort Wayne, IN
Insurance
Produced and serviced Personal Lines Insurance, Some small Commercial GL, auto, farm and
obtained my Life and Health License. Handled the Personal Lines Accounts for Commercial
Agents. Did a lot of computer entry into Agency Management System and carrier websites.
Produced and serviced Insurance.
Multi-task, leadership and team player qualities
Personal Lines Producer and Account Executive
March 1990 - August 1998
Insurance & Risk Management Fort Wayne, IN
Produced and fully serviced Personal Lines business for myself and the Commercial Agents.
Produced and serviced Personal Lines business
EDUCATION
High School or equivalent, Business Education,
August 1980 - May 1984
Churubusco HS Churubusco, IN
A-B student. Played basketball.
CERTIFICATION
Life & Health Insurance Agent
October 2000 Life and Health Agent's License
June 1987 P&C Insurance Agent License
state of Indiana
Personal Lines portion of CIC designation passed
SKILLS
Efficient,Detailed,Take pride in work,leadership & team player qualities,quick
learner
REFERENCES
Kim Bassett
Health Insurance CSA The DeHayes Grp
260-***-**** Work
Michele Cupa
Relative and prior co-worker
Sandy Roth
Office Administrator
260-***-**** work
*****@*******.***
Contact this candidate