Customer Service Representative
Resume:
XORIUNSTANCE "XORI" T. MCCLOVER
Tamarac, Florida 33321
*************@*****.***
CAREER Extremely personable, highly motivated professional with over 10 years of
SUMMARY: progressive experience in claims resolution, event planning, office
administration and client relations.
STRENGTHS: * Recent MBA Graduate (NorthCentral University, Prescott, AZ) with a
BA Degree in Communications from University of South Florida.
* Effective Insurance Professional with proven track record of success in
claims investigation, adjustment, arbitration and resolution with one of
the industry leaders (State Farm).
* Talented Event Planner/Coordinator with proven track record of
success promoting, planning, coordinating, managing and ensuring the
success of various social events, corporate conferences and seminars.
* Strong communication/organizational skills with attention to detail.
* Comfortable with tight deadlines, high-pressure environments and
changing priorities.
* A Team Player/Customer Support Representative who takes pride in
maintaining and developing excellent client relations, as well as a
continuous and profitable repeat/referral business.
EDUCATION: Master of Business Administration, 2011, NorthCentral University,
Prescott Valley, AZ, 2011
Bachelor of Arts in Communication, 2006, University of South Florida,
Tampa, FL 2006 (Major: Interpersonal Organizational Communication)
EXPERIENCE: STATE FARM INSURANCE COMPANY, Ft. Lauderdale, FL
Claim Service Representative (2006 - 2008)
- Investigated, evaluated, negotiated and settled Uninsured Motorist
claims including property, bodily injury and personal injury for
minimum costs in a timely manner.
- Attended mediation and other forms of alternative dispute resolution
forums.
- Monitored and followed up on claims, interacted with claimant's
attorney, checked on treatment status/payments with PIP adjusters and
performed ISO checks, other claims/injuries for possible fraud.
- Handled both Uninsured & Bodily Injury Attorney represented claims.
- Additional responsibilities included handling inquiries, calling
hospitals, adjusters and doctor's office to obtain claim data.
- Maintained a high level of service and further strengthen State Farm
image and reputation in this key market.
Major Achievements:
* Exceeded all service goals, commitments and increased productivity
(scoring high in fair settlement, rapor and claims resolution).
* Assisted with Team Training and mentored numerous associates.
XORIUNSTANCE "XORI" T. MCCLOVER
Page #2
(EXPERIENCE: Cont.)
SILK CREATIONS, Jacksonville, FL
Customer Service Representative (2003 - 2010)
- Provided complete floral and special event services to both individuals
and corporate clients throughout the Greater Jacksonville Area at
various venues such as Jacksonville Arena for larger events (University
of North Florida & local high school graduations) and smaller social
events (weddings/banquets and business conferences).
- Planned and organized event operational plans, logistics and
coordinated the activities of on-site personnel, assisted implementation
of financial controls and procedures.
- Ensured the success of all catered events, maintained a high level
quality, client service and increased repeat/referral business.
Major Achievements:
* Played a pivotal role in planning and success of numerous large events
& fundraisers ranging from 50 to 800 guests.
AMERICAN EXPRESS COMPANY/KELLY SERVICES, Ft.
Lauderdale, FL
Customer Service Representative (2001 - 2002)
- Primary responsibilities included contacting card members regarding
past due accounts, returned checks or any other account issues and
made payment arrangements.
- Resolved cardmember billing issues, customer service disputes,
ensured compliance with FCBA laws regarding time frame resolution
and maintained a high level of cardmember service and satisfaction.
ACTIVITIES: Member, Lambda Pi Eta (National Communication Honor Society)
Volunteer/Fund Raiser for various non-profit organizations.
LICENSURE: State of Florida All-Lines Insurance Adjuster’s 6-20 License
TRAINING: Continued education and personal growth by completing a variety of
Industry and career related seminars and courses.
COMPUTER Proficiency with Windows, Word, Excel, PowerPoint and various
insurance &
SKILLS: industry software.
REFERENCES: Excellent personal and professional references available upon request.
Contact this candidate