Customer Service Sales Representative

Melanie L. Johnson

***** ****** **** ****, ****, TX 77449 832-***-****

**************@*****.***

SUMMARY

Skilled business administrative professional with nearly 10 years

experience in organizational support, program coordination, office

management, and customer service.

* Demonstrated capacity to provide comprehensive support for executive-

level staff and physicians; excel at scheduling meetings, coordinating

travel and events, and managing all essential tasks.

* Adept at developing and maintaining administrative processes that

reduce redundancy, improve accuracy and efficiency, and achieve

organizational objectives.

* Highly focused and results oriented in supporting complex, deadline-

driven operations; able to multi-task effectively while coordinating

numerous time sensitive projects.

* Proficient in Microsoft Office Suite (Word, Outlook, Excel,

PowerPoint)

PROFESSIONAL EXPERIENCE

The Methodist Hospital-Houston, TX 4/2006-Present

Residency Coordinator, General Surgery

Manage, coordinate, and participate in the day to day activities of The

Methodist Hospital Surgery Education Programs. (General Surgery, Minimally

Invasive & Acute Care Surgery). This includes medical students, residents

and fellows.

. Manage on a yearly basis the credentialing of 25 general surgery

residents, 2 minimally invasive surgery fellows, 1 acute care surgery

fellow

. Manage and maintain all statistical reports, research projects,

publications, data in-put, resident/fellow related confidential

information, and hard copy files of current and past medical students,

residents/ fellows

. Compile and submit reports to ACGME, American Board of Surgery,

American College of Surgery, and other professional organizations as

required

. Manage and coordinate meetings, and weekly educational conferences,

distribution of monthly call schedule assigned for residents/fellows

and faculty

. Make travel arrangements, process travel reimbursements and check

requests for residents/fellows and faculty

. Manage residency/fellowship programs expenses. Responsible for

preparing check requests to pay invoices incurred by the programs

. Review approximately 1,000 applications between the three programs

during recruitment season to identify appropriate candidates for each

training program in accordance with the established criteria

(credentials, licensures, visas, screening, etc

. Managed Electronic Residency Application Service (ERAS) interaction,

coordinate interview, ranking and post-match process activities

. Maintain liaison with other programs, offices and departments to

coordinate program business and to accomplish program objectives;

interface with external organizations as appropriate to ensure

cooperative efforts are enhanced and available resources are utilized.

. Responsible for updating the various programs websites

. Responsible for the management and updates of the programs

contracts, policies and procedures manual, and program handbooks

. Supervise and train clerical support on projects relating to the

residency and fellowship programs

. Attend annual ARCS/APDS Conferences to keep abreast of surgery

residency educational trends and government regulations affecting

surgery residency programs

Truman Medical Center-Kansas City, MO 8/2003 -4/2006

Residency Coordinator, Internal Medicine

Manage, coordinate, and participate in the day to day activities of

Internal Medicine Residency Program.

* Managed on a yearly basis the credentialing of 75 Internal Medicine

residents

* Managed and coordinated meetings, and weekly educational conferences,

distribution of monthly call schedule assigned for residents and

faculty

. Compiled and submitted reports to ACGME, American Board of Surgery,

American College of Surgery, and other professional organizations as

required

. Managed and maintained all statistical reports, research projects,

publications, data in-put, resident/fellow related confidential

information, and hard copy files of current and past residents

* Made travel arrangements, processed travel reimbursements and check

requests for residents

* Managed Electronic Residency Application Service (ERAS) interaction,

coordinate interview, ranking and post-match process activities

* Reviewed approximately 1800 applications during recruitment to

identify appropriate candidates for each training program in

accordance with the established criteria (credentials, licensures,

visas, screening, etc...

Lead Office Support Liaison/Unit Clerk

Oversee front desk management and patient relations for a fast-paced family

medicine clinic and health department.

* Managed front desk area

* Responsible for creating work and vacation schedules for front desk

employees

* Maintained patient forms, charts, office equipment and supplies,

ordered office supplies when necessary, track inventory

* Prepared birth and death certificates (served as back up to the

County's Deputy Registrar)

* Registered and scheduled patients' appointments for multiple clinics

* Provided general information to the public

* Answered phones, route calls to appropriate clinics

* Verified patient insurance

* Prepared patient charts for clinic visit

Kern County Waste Management -Bakersfield-CA 12/ 2001- 2/2003

Receptionist

Served as first point of customer/associate contact for several

organizations within the Public Services Department.

* Met and greeted visitors and associates

* Managed a large volume of incoming and outgoing calls/emails, and

responding to them within a 24 hour time period

* Provided general information to the public

* Assisted various departments with administrative tasks as requested

SBC Pacific Bell-Bakersfield, CA 3/1999-12/2001

Customer Service Sales Representative

Delivered world class customer service and build customer satisfaction and

loyalty.

. Provided effective and timely resolution on a range of customer

inquiries; strive for one-call resolution of customer issues

. Completed ongoing training to stay abreast of product, service and

policy change

. Strike a positive and cooperative tone with both customers and

coworkers

. Demonstrated best judgment in the disbursement of adjustments and

credits

. Increased the customer experience by providing information on new

products, rate plans, and services through up selling opportunities

. Managed multiple priorities and maintained effective results in a

quota driven workplace.

PROFESSIONAL ORGANIZATIONS; COMMITTEE MEMBERSHIPS:

Association of Residency Coordinators in Surgery

2006-Present

The Methodist Hospital GMEC Committee Member 2006-

Present

EDUCATION

University of Phoenix - 2005

Bachelors of Science: Business Management

San Joaquin Valley College- 1996

Certification: Healthcare Administration/Medical Assisting

Bakersfield High School - 1991

High School Diploma

Contact this candidate