Customer Service Manager

Daniel Puraleski

** ******** **** **** *** Naperville, IL 60565 630-***-**** **********@*******.***

Objective

To obtain a career involving sales management/customer service management within a well established company.

Profile

Motivated, personable management professional with real life experiance and passion with a strong track record of profitable

business ideas and managing. Talent for quickly mastering technology and required tasks. Diplomatic and tactful with

professionals and non professionals at all levels. Accustomed to handling sensitive customer and staff issues. Demonstrated

history of producing in both sales and managerial tasks, as well as abiding by all layed out ownership and corporate rules,

regulations and requests. Goal oriented and finically driven, enthusiastic, self motivated and responsible.

Flexible and versatile – able to maintain a sense of humor under pressure. Poised and competent with demonstrated ability to

easily transcend cultural differences. Thrive in deadline driven environments. Excellent team building skills.

Skills Summary

Staff management Computer Savvy Hiring

Report Preparation Customer Service Networking

POS savvy Scheduling Sales

General Office Skills Inventory Cash handling

Professional Experience

sTORE manageR/food service/building operations (BUONA BEEF)

Sourcing, interviewing and hiring all members of the store team.0 Leading the training and development of all store

employees.

Decreasing turnover and improving associates' job satisfaction.

Handling employee schedules, conducting employee feedback sessions and contributing to their performance

appraisals.

Completing daily paperwork, weekly inventories and statistical reports are completed accurately and on a timely

basis.

staff management/food inventory/customer service/building operations (arena)

Staff schedualing and placements

Safe and cash handling

Building and enviorment controlling

Kitchen inventory and ordering

Staff hiring

Customer satisfaction and interaction

Retail sales/account management/customer service (T Mobile USA)

Work with the general public to help manage and resolve issues with customer accounts.

Exceed quotas/revenue targets for net sales, and cross sells.

Maintain and grow exsisting customer base as well as manageing current base while decreasing customer turnover.

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Daniel Puraleski

15 Foxcroft Road Unit 115 Naperville, IL 60565 630-***-**** **********@*******.***

Demonstrate equipment functions to potential buyers, product compatability, while checking for lifestyle needs

compatability and propose achievable solutions that benefit both customer and company.

Customer satisfaction surveys have always reflected my excellent service and sales standards.

Networking local businesses while being apart of the Chamber of Commerce increase potential and future buyers.

STaff management/creative marketing/product management (spat’s bar)

Maintaing a functioning bar, inventory, ordering and schedualing.

Once brought on I increased bar earnings by 200% within the first 3 months of employment through

new and creative promotions as well as implementing staff involovment in more company related

events.

Responsible for organizing and discovering outside marketing possibilities and events to drive new business.

Worked with local Non for profit organizations in a cross business venture to drive business as well as

giving back to the community

Handled customer relations to further benefit our customers and profits.

Constant customer interaction to help with product demand and public demands/suggestions.

Employment History

BUONA BEEF

Store manager/Kitchen Manager, 2011 to Present

Arena Sports grille

Staff manager/Kitchen Manager, 2010 to 2011

T mobile Usa

Sales Associate, 2008 to 2010

SPAT’S BAR

Bar manager/Bartender/Marketing Rep, 2006 to 2008

Education

College of dupage

General Education

GPA: 3.0/4.0

Glenbard south High school

GPA: 3.0/4.0

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