Project Manager Customer Service

Kimberly A. East

Phone: 214-***-**** – Email: *********@*****.*** – Wills Point, TX 75169

Career Overview

Detail-oriented Licensed Interior Designer with over 12 years of experience in a broad range of industries including

commercial/corporate, medical, retail, financial, liturgical, and industrial design. Excellent at juggling multiple projects and

working under pressure while maintaining high client satisfaction.

Core Qualifications

Advanced solution-based design creation Demonstrated ability to interact effectively with

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Strong aesthetic aptitude clients and senior management

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Outstanding interpersonal skills Quick learner

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Computer proficient including AutoCAD 2004, Effective client needs investigation, assessment,

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MicroStation, Microsoft Office, and Photoshop analysis, and problem solving

Excellent multi-task management Review/draft/negotiate contracts and budgets

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Ability to work both independently and on cross- Project management experience, including

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functional project team management of contractors

Skills and Accomplishments

Interior Design and Project Management

Created design concepts and detailed technical drawings of interiors projects utilizing AutoCAD and

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MicroStation software for multiple corporate, medical, financial, liturgical, industrial, hospitality and retail clients.

Known for the production of clear, concise, and correct construction document sets under aggressive

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schedules.

Developed design scheme prototypes for nation-wide use that fit client's branding initiative and desired image.

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Investigated and documented existing conditions and layouts of interior spaces scheduled for remodel or

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reconstruction.

Prepared plans and layouts for equipment and system arrangements that maximized space allocation.

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Supervised project production efforts within the project team and coordinated production schedule of consultants

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to ensure projects were completed to company standards, on time and within budget constraints.

Customer Service

Investigated customer complaints to ensure problem resolution and customer satisfaction.

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Diffused and calmed the firm's most demanding clients and maintained those clients' satisfaction throughout the

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design and construction process.

Advised client on design factors and the best utilization of furnishings, equipment, and space allocation for the

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most efficient use of space to enhance productivity, functionality and aesthetics.

Analyzed customer work-flow and processes and developed a phased design approach to minimize

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downtime and disruptions and maintain client's profitability.

Produced, reviewed, and revised pricing proposals, invoices, and monthly pay requisitions from company,

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contractors, and vendors to ensure accuracy of those documents prior to client submission.

Presentations

Created presentation materials for sales, customer relations and management purposes.

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Performed sales presentations for new and repeat clients resulting in increased project procurement.

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Quality Improvement

Dramatically streamlined construction document production for the firm by producing, maintaining, archiving,

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and retrieving a CAD file template library of construction document details.

Organized and maintained organization of sample library, significantly increasing design efficiency.

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Generated finish and fabric selections for all projects which eased work-load for managing partners.

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Office Management

Lead and coordinated office teams for charitable and internal office events.

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Guided and supervised the tasks of interns and junior designers to alleviate distractions to senior

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management.

Performed various administrative office duties such as filing, faxing, correspondence production, phone

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monitoring, travel arrangement, and document reproduction.

Clients

Clients include: AEFES, Bank of America, Business Jet Center Dallas, CB Richard Ellis, Compass Bank, Dooney &

Bourke, Drug Enforcement Agency (DEA) McAllen, Flextronics, IBM, Jimmy Choo, Marriott, Medical City Dallas, MCD

Transplant Unit, Our Lady of Angels Catholic Church, Richardson Regional Medical Center, Sherman Bible Church,

Sprint, State of Texas, Trammell Crow, Wells Fargo, Xerox.

Employment History

Owner/operator - Project Manager

K. E. & Associates – Coppell, TX 2009 to 2009

Senior Interior Designer

Alliance Architects – Richardson, TX 2006 to 2008

Interior Design Project Manager

Medical Space Design – Dallas, TX 2005 to 2006

Interior Design Project Manager

NELSON & Associates – Dallas, TX 2003 to 2005

Senior Interior Designer

Alexander & Kienast – Dallas, TX 1999 to 2003

Facilities Designer

FT Mortgage – Dallas, TX 1998 to 1999

Staff Designer

Furniture Marketing Group – Dallas, TX 1997 to 1998

Education

University of North Texas, Denton, TX, 1997

Bachelor of Fine Arts, Cum Laude, Major: Interior Design, Minor: Construction Engineering

Affiliations

Texas Board of Architectural Examiners (TBAE)

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National Council for Interior Design Qualification (NCIDQ)

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National Honor Society

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Keywords

AutoCAD, MicroStation, NCIDQ, design, production, construction administration, project manager, Bachelor of Fine Arts,

Multi-task, teamwork, team, space plan, hand-sketch

Kim East – Resume – Pg. 2

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