Quality Assurance Management

JOHN S. TILSON

**** ****** ***** ***** . ***** Rosa, California 95405 . 707/526-6064

. *******@*****.***

PROFILE

. Accomplished and respected business professional with over twenty

years of experience in directing operations for a leading and

profitable materials handling and industrial supply business.

. Exceptional technical, planning and organizational abilities coupled

with excellent leadership, teamwork and interpersonal skills.

Dedicated work ethic and sound reputation for commitment to the

highest standards in business and professional relations.

PROFESSIONAL SUMMARY

. Business Operations/Systems - Directs and manages cross-functional

systems to assure strength and alignment with company objectives.

Develops and implements business plans including financial budgets,

management systems and operating policies and procedures.

. Leadership/Teamwork - Experienced team leader with a proven ability to

engage and direct team members to meet or exceed performance goals

while sustaining cohesiveness. Models professionalism, productivity

and interpersonal effectiveness.

. Project Management - Provides strong vision, strategic planning and

close coordination with staff to assure the successful development,

management and completion of coinciding client projects and services.

. Negotiations/Problem Solving - Demonstrates sound business judgment

and decision-making abilities. Effectively negotiates among

professionals to achieve mutual and workable solutions.

. Computer Skills - Proficient with systems running MS Word, Excel,

QuickBooks and AutoCAD.

. Contractor's License - California contractor since 1993.

PROFESSIONAL EXPERIENCE

Operations Manager, Shelving Unlimited, Inc., Santa Rosa, CA 1986 -

2009

. Directed and managed cross-functional systems to assure strength and

alignment with company objectives.

. Developed and implemented business plans including financial budgets,

management systems and operating policies and procedures.

. Performed hand-on responsibilities including general accounting, A/R,

A/P, payroll, benefits, marketing, procurement, scheduling and

expediting, administrative procedures and facilities management.

. Achieved proficiency in QuickBooks, Excel, Word, Outlook and AutoCAD.

. Provided strategic planning and close coordination with sales,

purchasing and installation staff to assure the successful

development, management and completion of multiple overlapping client

projects and services.

. Established rapport, built credibility and cultivated strong

relationships with clients and vendors to sustain key business

relationships and guided on-going collaborations.

. Guided consultation, design, proposals, negotiation, material

sourcing, purchasing, scheduling and logistics.

Quality Assurance Inspector, Polaroid/Mag-Media, Inc., Santa Rosa, CA

1983 - 1986

. Supported design and development of policies and procedures.

. Received incoming raw materials, inspected, reported discrepancies,

released to production.

. Inspected work-in-progress through final inspection. Developed

inspection gages.

Journeyman Machinist, REMCO Hydraulics, Willits, CA 1979 - 1983

. Selected for military contract to manufacture 90mm and 106mm

recoilless rifles.

. Executed preliminary layouts of rough stock from blueprints. Setup

and operated lathes, grinders and horizontal, vertical and duplicating

mills.

. Performed mechanical quality assurance inspections of work-in-progress

through final inspection. Utilized highly accurate measurement

instruments to meet the close tolerances of mil-specs.

. Rewarded with rapid advancement through the four stages of machine

operator from machinist trainee to journeyman machinist in less than 4

years.

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