Manager Quality Assurance

D ustin H u tto

*** @** Place Blvd Hattiesburg, MS 39402

601-***-**** - d **********@*****.***

Bar/FO H Associate M anager

Energetic, highly motivated and goal oriented manager with outstanding customer

service and communication skills. Easily establishes t rust and rapport with staff,

demonstrating great listening and problem solving skills.

R esponsibilities and knowledge include:

Staff t raining

•

Guest Satisfaction

•

Team Building/Leadership

•

H i r ing

•

Service I mp rovements

•

New Store Openings

•

Quality Assurance

•

FO H Scheduling

•

M icros Point of Sale

•

P rofessional Experience

Wintzell’s Oyster House, Hattiesburg, MS 2007-2010

• FOH manager of 2nd l argest store in the company. Oversaw all FOH

scheduling, including servers, bar and host/hostess. Handled all alcohol

ordering and implemented daily and weekly bar specials.

• Staff Training- Trained all new hires from 2008-2009.

• Store Opening/Team Development- Opened Wintzell’s Tuscaloosa in spring

2009. Trained all staff on menu i tems, service quality and Wintzell’s policy

and procedures.

• BarOperations – After taking over inventory and ordering in March 2009,

maintained a cost of 27.5% or less for thi r teen consecutive months.

• Implemented a cost analysis workbook that all but eliminated product

shortage and limi ted spill discounts.

• Guest Relations – Priding myself on touching every table, knowing my guests

by name and making sure they are receiving the best possible experience.

E xperience Continued

Lee Family I nvestments, DBA Quiznos Subs

Duties included, but not limited to:

• New software implementation

• Food cost and labor reduction

• Scheduling

• Monthly event and product launches

Education

Associates of Arts, Co-L in Community College, 2000

University of Southern Miss, Emphasis in L iberal Arts, 2000-

2001,2007

R eferences

Bob Omainsky – President, Wintzell’s Inc.

P hone- 1-888-***-****

Email- ****@********************.***

Frank Hall- Area Manager, Wintzell’s Inc.

Phone- 1-888-***-****

Contact this candidate