Human Resources Customer Service

PAMELA MURRAY, SPHR

***** **** ******

Castro Valley, CA 94546

775-***-**** (cell)

*********@*********.***

SUMMARY:

I am a SPHR certified, experienced Human Resources Generalist with proven

strong analytical and excellent interpersonal skills. I have a passion for

Human Resources and enjoy the daily interaction with all staff. I have

over 15 years of experience as a manager driving process changes within

organizations, developing new or improved processes and / or procedures. I

have over 12 years of experience with high level Human Resource

responsibility as a manager or director.

Strengths include:

Organization development Employee Relations

Policy and Procedure Development Training and Development

Legal Compliance HRIS Technology and Payroll interface

Recruitment and Staffing Compensation Practices

CAREER SUMMARY

ENVIRONMENTAL SYSTEMS CORPORATION, 2011 - PRESENT; Austin, Texas

Director of Human Resources

Organize, plan, develop and direct the implementation and administration of

human resources functions and carry out policies and procedures related to

all phases of human resources activities within a software company.

TEXAS DEPARTMENT OF PUBLIC SAFETY, 2010-2011; Austin, Texas

Human Resources Service Manager

Organize, plan, develop and direct the administration of human resources

functions at a state agency. Carry out policies and procedures related to

Human Resources to an organization of over 8000 employees statewide.

Responsible for a staff of 15 direct reports.

GEMSTV USA LIMITED, 2007 - 2010; Reno, Nevada

Director of Human Resources

Organize, plan, develop and direct the implementation and administration of

human resources functions and carry out policies and procedures related to

all phases of human resources activities within a start up television /

internet sales work environment.

. Direct activities relating to personnel rules and regulations,

staffing, employee education and training, management development, and

labor relations.

. Created job descriptions for all positions, reviewed current

compensations, benchmarked wages and formalized pay ranges within job

classifications.

. Investigate problems incidental to sound and uniform personnel

administration, such as working conditions, disciplinary actions, and

grievances.

. Primarily responsible for the selection and implementation of HRIS

system which was coordinated with payroll.

. Administer the workers compensation program.

. Create and distribute safety material to support the safety program.

Ensure that required training is completed in a satisfactory manner.

. Acted as a liaison with outside counsel when legal input was required.

PACIFIC CHEESE COMPANY, INC. 1999 - 2007

Regional Operations and Human Resources Manager, 2004 - 2007; Reno, Nevada

Responsible for regional operations and human resource functions at a

manufacturing facility while working with corporate policy and procedure.

. Administer human resources activities to ensure compliance with

corporate policy and procedures while adhering to local, state and

federal regulations.

. Interface with and counsel management and employees on HR policies and

procedures.

. Identify regional legal and regulatory issues regarding general

employment law and ensure that company policy, procedures, and

reporting are in compliance.

. Develop and manage support services with the regional plant such as

office administration, communications, raw material scheduling,

production planning, and traffic.

Corporate Human Resources Manager, 2001 - 2004; Hayward, California

Managed the corporate Human Resources Department for a manufacturing

facility. Responsible for creating HR policies and procedures in line with

corporate direction and state and federal requirements.

. Designed and implemented Human Resources initiatives to be in

compliance with constantly changing federal and California state legal

and regulatory requirements.

. Reviewed and updated company compensations to ensure competitive.

. Designed and implemented annual performance reviews and professional

development programs.

. Designed, implemented and trained managers in progressive disciplinary

policy - including coaching, counseling, and dispute resolution.

. Acted as a liaison with outside counsel when legal input was required.

. Assisted in preparation of the first affirmative action plan,

administer plan requirements and update annually.

. Researched and created safety training program for compliance with

federal and state regulatory requirements. Responsible for

implementing training.

Corporate Human Resources Manager / Customer Service Manager, 1999 - 2001;

Hayward, CA

Managed customer service department while founding and implementing the

first corporate Human Resources Department for a manufacturing company.

. Managed the customer service and traffic department - responsible for

eight (8) direct reports.

. Reviewed current policies and procedures with federal and state

requirements and formalized in written form. Reviewed and update

employee handbook.

. Created job descriptions for all positions, reviewed current

compensations, benchmarked wages and formalized pay ranges within job

classifications.

. Reviewed and updated employee benefits providing more options with

increased cost savings to the company.

. Designed the Human Resources Department to be a working partner with

both management and the employees.

. Assisted in the selection of HRIS system to be coordinated with

payroll. Responsible for implementation within department. Assisted

in the selection of time and attendance software and responsible for

the rollout and training with supervisors and managers.

TALENT TREE, 1998 - 1999; San Francisco, CA

Recruiter / Staffing Associate

Recruited and staffed associates to fulfill assignment requests from Talent

Tree's clients

HYDRO AGRI NORTH AMERICA, 1991-1998; Redwood City, CA

Regional Manager, Customer Service and Traffic Department, 1993 - 1998

Dynamically and successfully managed the fast paced regional customer

service and traffic department of six employees.

. Coordinated logistics and distributions centers, trucking companies

and ocean freight forwarders.

. Acted as regional Human Resources generalist - responsible for benefit

administration, workers compensation, local recruitment and hiring,

and acted as a liaison with the corporate human resources department.

Regional Sales and Customer Service Representative, 1991-1993

Responsible for efficiently and accurately handling incoming purchase

orders for a regional office of an international manufacturing company.

. Reconciled remittances with customer accounts, prepared invoices,

BOLS, pricing, and inventory of products in distribution centers.

Education and Training

BS Business Administration - Management, College of Notre Dame, Belmont, CA

- Honors

SPHR Certified - May 2011; PHR Certified - June 2005 through June 2011

Certificate in Human Resources Management - the Employers Group, 2002

Certificate in Supervision and Management - The Employers Group, 2002

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