Customer Service Manager

Dynamic business professional experienced working in fast paced environments, demanding strong organizational,

technical, and interpersonal skills. Proven ability to build strong rapport and establish solid relationships with clientele.

Ethical, discrete, and, committed to superior costumer service. Confident and poised in interactions with individuals at

all levels.

Core Strengths

Communication, Customer Support, Management, Strategic Planning, Direct Care, Documentation & Organization.

Goal Oriented, Self Motivated.

Experience Highlights

Administrative Support, Customer Service & Reception, Management & Supervision

Experience

North & South Group. October 2009 February 2011

Office Manager/Administrative Assistant

Responsible for all aspects of management, including budgeting, and scheduling. Managed vendor relations and

inventory control. In charge of planning and monitoring daily staffing schedules and adjust them accordingly to ensure

adequate staffing levels that support operational demands and business objectives. Managed and oversaw

administrative functions to ensure all work was processed efficiently and in a timely manner. Developed an effective

filing system to track the status of work orders. In charge of creating layout plans for stores, maintained complete library

of appropriate date, forecast sales and profits using computer programs, planned budgets, optimized sales volume and

designate product areas profitability.

Dr. Thomas J.Dahlan December 2005 October 2009

Office Manager

Responsible for completing and submission of all contracts with insurance companies. Post all charges and payments,

including transmission of all electronic claims. Maintains compliances in areas such as OSHA, HIPPA, Coding issues

and updating policies and procedures. In charge of data entry, billing and payment processing. Oversees daily office

operations managing a staff of 10 employees. In charge of HR benefits, completing all new enrollment, and

terminations. Responsible for the review of monthly invoices from all benefits carriers and process all invoices for

payment. Direct patient customer service.

Education

Miami Dade College

Psychology AA.

Skills

2

Experienced in Microsoft Windows, Outlook, QuickBooks, Excel, PowerPoint and Word, as well as Macintosh. Effective

in handling tasks simultaneously and meet tight deadlines. Cooperate well with staff and adjust well to all environments.

Organized, responsible and reliable. Fluent in English & Spanish.

2

Eliana Morrone GuzmanEliana Morrone Guzman Eliana

Morrone Guzman

10522 SW 23rd Terrace. Miami, FL 33165

Phone: 786-***-**** E Mail: *************@*****.***

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