Customer Service High School
Resume:
Trenda Ridge **** Berry Down LN. #***** Denton, TX 76208
Qualifications
• •
Communicational Spanish (Speak, Familiarity with Copying, Filing,
write, read and interpret) Faxing, Data Entry, Outlook & all of
• MS Office.
Clear verbal and written skills
•
• BCIS ~ 2years (Business Computer
Good & Positive Attitude & Quick
Information Systems) for knowledge in
Learner/ 1-3yrs office experience.
office system(s) technology.
• Library and AV Aid Specialist
• High School Diploma/ Business Ethics
• Strong Customer Service skills for the
Management Skills
phone and interaction
• Organizational Skills; ability to work • Experience with Front Desk
& multitask in a fast paced culture Receptionist & Appointment setting
PROFESSIONAL HISTROY
Loan Originations/Capital One Auto Finance Headquarters/Plano, TX 09/2010-12/2010
• Performed a variety of computer, screen clerical, receptionist services.
• Answered Inbound phone calls, made some outbound 100+ a day, multiline.
• Updated confidential information in customers’ accounts pertaining to finance loans.
• Used analyzing and negotiating skills. Applied Math skills as needed according to account types.
• Notated Customer Accounts and verified documents within company systems, screening for
fraudulent action.
• Used daily, MS Outlook; MS Word by sending out emails to inside employees, upper
management; our clients 3-4 times a day.
• Side by side training with auto Funders learned their position, tasks and procedures.
Library & AVAid/ NCTC Corinth, TX 08/2008-09/2010
• Receptionist for Circulation Desk for the Associate Directory of Library Services.
• Performed a variety of computer, clerical, and library duties in a school library; and provided
general information; assistance to students and staff.
• Operated all computers, printers, and software applicable to the library/media center
• Supervised students using the library outside of class hours. Operated audiovisual equipment
such as the laminating machine, printer, and copy machine.
• Processed and maintaining library media; entering records and files; maintain schedules for
use of computers; library media center; books and related reference materials; and assemble
packets and materials for students.
• Helped conduct periodic inventories of book collection, materials, software and equipment
as assigned; participate in ordering and maintaining supplies and equipment; store and discard
materials according to standard procedures.
• Maintained the physical appearance and ease of use of the library. Handled library fees.
• Evaluated and maintain orderliness of shelved materials; shelve books, periodicals, and
newspapers; pull and route materials in need of mending, binding, repairing, or discarding.
• Supervised the library, computer lab, helped 25 students in lab and 30- 100 in the library.
Counselor/Testing Center Asst. /NCTC Corinth, TX 05/2008-08/2008
• Assisted Head Counselor(s) prepare material(s), answered phone calls with notes & transferred
to direct lines. Inputted confidential Student data.
• Proctor for room testing of 25-50 students.
• Prepared testing rooms with supplies and booklets.
• Scheduled test(s) for students and professors
• Organized and prepared office files and memos.
• Assisted Admission/Registrar office overload of paperwork, filing, organizing and mail.
Secretary Asst. /NCTC Corinth, TX 08/2006-07/2007
• Prepared &organized office files, letters and memos up to 500+ documents.
• Input student data into the Corinth System for College records over 1,000 students.
• Answered phone calls, scheduled appointments, Filed and faxed 100+calls a day.
• Organizer of office and distributer of mail ran errands & placed lunch orders.
• Managed under the Head Coordinator and their Secretary, for office duties and errands.
Unarco Inc. Temp. Filing Clerk/Lewisville, TX 06/2005-06/2005
• Managed under one of the head managers for reporting mistakes within the company file
documents & information needed consistently and accurately.
• Prepared files in ascending and descending order for the Unarco Inc. Company & Accountant.
• Organized large files 100+ per box.
Education
Diploma/Ryan High School/ Denton, TX~Business Management (Major)/5 years 99credits/ Corinth, TX
1500hrs Cosmetology (Certified)/ Denton High School/ Denton, TX
***Attending “online” classes for BAAS (6mnths) ***
Skills/Achievements/Awards/Training/Academic:
Member of the Honor Scholarly Society Book Volume 33
BPA Member (Business Professionals of America) with Computer Systems/ BCIS Advanced Class
(Business Computer Information Systems)
1500 Hours of Cosmetology Completed
Won Texas State Best Hair Stylist
Received a College School Book Award
Pre-k Teacher ~1yr
HS Choir President
Vacation Tour and Travel In-Bound Representative
Vector Marketing Representative
Filing Experience
Old Navy Logistics & Retail Representative
Advance Business Course in 9th grade
Honoree of the Senior Awards Program
Mid East Honor Band
Library Specialist Study~8th grade year
Hydrant Café -lead shift/Food Licensed (NCTC) & Bookstore Specialist (NCTC)
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References: Available upon request.
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