Customer Service Assistant
Resume:
Girlti Andre
Unit ****
Windermere, FL 34786
******@*****.***
OBJECTIVE:
To utilize my administrative and organizational skills, legal knowledge and
education as a Paralegal.
HIGHLIGHT OF QUALIFICATIONS
Knowledge of Civil Litigation and Personal Injury
Computer skills include: Word Processing, Microsoft Excel and Microsoft
Word
Excellent communication and customer service skills
Extensive telephone expertise
Organized, detail-oriented, team player and professional
Speak Creole fluently
Notary Public
EXPERIENCE
2006-Present
Anouge Law Firm, Orlando, FL
Legal Assistant/Paralegal
Assist attorney in the daily activities and functions of client and case
management by performing the following duties. Other duties may be
assigned. Open and set up new files. Organize and maintain case files,
research files, and miscellaneous files to enable retrieval of documents.
Prepare cases for demand. Maintain communication with clients via phone,
email, fax, etc. to obtain information and keep them apprised of case
status. Gathers and organizes litigation materials (medical records, bills,
insurance records, expenses, etc.) from appropriate parties, such as
insurance companies, adjusters and healthcare providers. Draft demand
packages, complaints and discovery documents. Ensure that before closing
statements are done, all liens, LOP's, healthcare liens are known and there
is documentation to support each. Maintain calendar and case management
system for attorney to ensure that deadlines are met, work is completed in
a timely manner, and matters are monitored on a routine basis. Perform
other clerical duties such as scheduling appointments, setting hearings,
mediations, trials, depositions, and appointments, providing information to
callers, composing and typing routine correspondence, and reading and
routing incoming mail. File correspondence and legal documents in office
filing system. Ensure proper indexing and filing of original legal
documents.
2003-2006
Law Office of James Richard Hooper, Orlando, FL
Legal Assistant
.Review file to prepare closing statement and request final checks
.Coordinate conference calls, mediations and pre-arbitration hearings among
attorneys, arbitration panel, clients, witnesses and the NASD
.Draft letters to notify parties, attorneys and NASD of the case status
.Draft pleadings, requests for copies, witness and exhibit list, notices of
cancellation and settlement and notice of depositions
.Log in all mail, including time sensitive documents
.Draft letters requesting medical records and informing clients of
depositions.
2000 - 2003
Vision Works, Orlando, FL
Receptionist / OP-Tech
.Answered phones, scheduled and verified appointments and insurance
.Checked patients in, performed data entry, faxed & filed
.Assisted with refractors, tonometry, acuities, contact lens I&R, contact
fitting.
EDUCATION
Florida Metropolitan University, Orlando, FL
Associate of Science - Paralegal April 2006
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