Customer Service Insurance
Resume:
Deborah Paige
Leander, Texas 78645
***********@*****.***
PROFILE
A highly organized Office Support Specialist with significant expertise in clerical skills, prioritizing and
effective time management. Extensive experience in detecting credit card fraud, electronic filing
systems and data entry. Enjoys applying analytical thinking to problem solving. Major strengths include
multitasking, customer service, and excelling in a detail-oriented deadline-driven work environment.
Effective communicator, patient, works well individually, or on a team.
Technical Skills: MS Office (MS Word, Excel, PowerPoint, Access) Mac OS X, SAP, Seibel, EPPIC
Office Equipment: PC, Mac, PBX systems (incl. WATS), collators, copy/fax/scanners, binders,
calculator (10 key by touch)
PROFESSIONAL EXPERIENCE
Junior Fraud Investigator MMC Group 02/11 – 05/11
ACS/TMHP, Austin TX 90 day contract
Investigated and determined possible fraudulent activity on US Department of Treasury Social
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Security and Supplemental Security Income MasterCard debt card
Utilized Seibel and EPPIC
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Fraud Prevention Analyst Apple Inc., Austin TX 05/07 - 10/10
Reviewed and analyzed complex blocked online credit card orders to detect fraudulent
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trends and patterns
Utilized SAP, Lexis Nexis, community websites, yahoo profiles, and people search sites
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to build profiles used in determining fraudulent behavior
Investigated and corrected payment blocks to expedite customer online orders
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Worked independently and with minimal direction, taking initiative to make critical
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decisions using time sensitive goals
Communicated daily with customer and financial institutions
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Customer Service Agent Apple Inc., Austin TX 08/06 - 05/07
Provided inbound customer service phone support for Apple customers with a strong
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focus on one call resolution
Addressed and resolved credit card customer escalation payment issues
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Third Party Resources Analyst EDS-NHIC Austin TX 03/92 - 12/02
Acted as management representative and subject matter expert for management
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Team lead for a team of 16 charged with maintaining company insurance database
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coded data, entering third party insurance information, researched benefits and
eligibility dates
Assisted systems engineers and business analysts in coding the database to maximize
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usefulness
Streamlined training procedures and integrated three department training systems into
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one company training program, thereby ensuring clarity and continuity
Designed and presented a new employee training program
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Verified and processed Texas Medicaid other insurance information
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Maintained the Third Party Resources other insurance data base
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