Sales Customer Service

Donald L. Brown

Phone: C: 214-***-**** / H: 972-***-**** Email:

***.***.*****@**.****.***

Address: **** ******** ***** ( Plano, TX 75025

Dedicated, results-driven, and highly motivated individual with several

years of successful leadership experience. Obtained a B.S. in Technical

Management with a major in Health Services Management from DeVry

University. Solid analytical, communication, negotiation, and problem

solving skills. Currently seeking a position in Medical Sales which will

utilize all acquired skills, abilities, and areas of expertise as follows:

Health Services Staff Interviewing, Business/Revenue Growth

Management Hiring, Training & Program Development

Customer Supervision Human Resources (HR)

Service/Satisfaction Procedure Development Management

Conflict/Issue Resolution Cost/Expense Reduction Problem Solving

Time Management

Performance Evaluation

Critical Thinking

Education History

DeVry University B.S. in Technical Management, Major in Health Services

Management, Dean's List (2009)

Video Technical Institute A.S. in Telecommunications (1989)

Professional Profile

U.S. Army Reserve

Jul. 2005 - Present

Combat Engineer

< Accountable for conducting route clearance operations,

detecting/disposing of IEDs, training enlisted personnel, and serving as

Company Intelligence Support Team Member.

< Serves as NCOIC for the night shift for the Company Combat Operation

Center, responsible for gathering and disseminating intelligence,

tracking/supporting missions, and maintaining personnel records.

Awarded the Purple Heart, Army Achievement Medal, Army Commendation Medal,

Good Conduct Medal, National Defense Service Medal, Afghanistan Campaign

Medal, Global War on Terrorism Service Medal, Armed Forces Reserve Service

Medal, NATO Ribbon, Army Service & Army Overseas Service Ribbon.

< Possesses a secret security clearance and MEDPROS access to enter medical

information into the Army database.

Billiard Factory of Dallas

Feb. 2000 - 2010

Manager

Accountable for interviewing/hiring staff, handling merchandising,

completing paperwork, making deposits, contacting potential leads, and

scheduling/training all sales associates.

Improved store sales 15% by implementing lead generation procedures and a

customer follow-up process after initial store visit, increasing overall

satisfaction.

Established employee development programs that significantly expanded the

growth of sales operations and led to producing $500K or more in yearly

sales since 2000.

Discovery Zone Mar.

1998 - Feb. 2000

District Games Technician

Assisted in opening and closing locations, ordered parts from vendors, and

fixed video games, redemption machines, and laser tag equipment.

Maintained low operating costs through expert preventative maintenance that

resolved common problems and minimized repair spending.

Achieved a 97% or higher operational level on all machines district-wide,

which helped guarantee the profitability of company ventures.

Wild West Outfitters

Apr. 1996 - Mar. 1998

Sales Associate

Generated sales, expanded the client base, and maintained the highest

profit margin in the company through innovative cost reduction and sales

strategies.

Received the Sales Person of the Year Award in 1996 and 1997 in recognition

of superior customer service skills.

U.S. Army Oct. 1991 -

Oct. 1993

Combat Engineer [pic]

Contact this candidate