Manager Customer Service
Resume:
MICHAEL STULL
Phoenix, Arizona 85083
*******@*****.***
EMPLOYMENT HISTORY
*/** - *** **************, *******, AZ
Manager of Government and Public Affairs
. Manages relationships with over forty Arizona local
government entities.
. Project Director for license negotiations and renewal
activities.
. Develops business opportunities for Cox's Business and
Media divisions.
. Proactively develops and implements operational processes
to assure compliance with state and federal legal and
regulatory requirements.
. Oversees local/state/federal government inquiries and
assures compliance with reporting requirements.
. Serves as a subject matter expert on government,
regulatory and legal affairs matters to both internal and
external stakeholders.
. Establishes and maintains professional relationships with
city, county and state elected officials to promote Cox's
business and strategic operational goals.
. Utilizes interdepartmental relationships to quickly
develop solutions to opportunities that preserve and
bolster Cox's public reputation.
. Manages the Company's Senior Government Affairs Specialist
and Project Communications teams.
12/02 - 12/05 ACT and RT COMMUNICATIONS (RANGE), Worland, WY
Manager of Government Affairs
. Managed the regulatory and legislative affairs of three
regulated telecommunications companies.
. Provided proactive testimony, supporting information and
other recommendations on regulatory filings and pending
legislation.
. Ensured compliance with all reporting and regulatory
requirements.
. Maintained professional relationships with members of the
Public Service Commission, staff of the Office of Consumer
Advocate, industry leaders, customers and various served
communities.
. Represented each corporation at various national, state
and local meetings and other industry events.
Director of Marketing and Sales
. Developed and led the marketing and sales programs of
Range Telephone and three subsidiary companies.
. Developed product offerings and associated pricing
research and maintained tariff and other price sheet
filings.
. Hired, developed, supervised and managed customer service,
sales and marketing teams and served as corporate media
spokesperson.
. Managed ACT's statewide CLEC marketing and sales efforts.
Interacted directly with customers on a daily basis.
. Developed and managed department budget.
. Implemented and managed the provisions of the company's
ILEC-CLEC interconnection and other contractual
agreements.
9/00 - 12/02 WYOMING BUSINESS COUNCIL, Cheyenne, WY
Director of Telecommunications
. Developed and implemented state telecommunications
business development policies and strategies to aid in the
attraction of telecommunications and technology-based
business to Wyoming.
. Served as liaison between Wyoming's business development
community and telecommunications and technology companies.
. Developed and maintained extensive database of the
telecommunications products and services available in all
incorporated Wyoming communities.
. Advised elected and appointed government officials on the
development of telecommunications policy and law conducive
to business development and future wireless and wireline
telecommunications product and service deployment.
. Educated locally elected and economic development
officials on telecommunications technologies, products and
services and associated governing law and regulation.
. Provided telecommunications consulting to a wide spectrum
of client businesses.
. Served as member of the executive staff to the Wyoming
Telecommunications Council and as a member of the Wyoming
Business Council senior management team.
3/98 - 8/00 QWEST (U S WEST) COMMUNICATIONS, Cheyenne, WY
Manager of Public Affairs
. Developed and maintained critical working relationships
with Wyoming's congressional, state and locally elected
officials.
. Developed and directed Qwest's state legislative agenda
and furthered its federal legislative and regulatory
priorities.
. Developed significant third party advocacy used to promote
a broad range of goals.
. Supervised and directed Qwest's pool of contract
consultants.
. Managed Qwest's portfolio of community franchise
agreements and negotiated new agreements when required.
. Interacted professionally with private business customers
and ensured their telecommunications needs were being met
in a consistent and satisfactory manner.
. Advocated for Qwest's business and governmental
initiatives before business and civic groups.
6/97 - 3/98 WYOMING ASSOCIATION OF MUNICIPALITIES, Cheyenne, WY
Executive Director
. Supervised the day-to-day business and financial
operations of the Association and its affiliated
organizations.
. Restructured and supervised staff, created staff
development processes and reassigned responsibilities
resulting in a significant improvement in staff
efficiencies and morale.
. Served as the official liaison between the Association and
its board of directors, numerous executive committees and
member municipalities.
. Represented the Association and its members at the
National League of Cities and other official functions.
Assistant Director
. Conducted the Association's federal, state and local
public affairs activities, monitored and researched
legislation, attended and testified before legislative
committee meetings, monitored and participated in
administrative rulemaking proceedings.
. Provided technical assistance to member municipalities on
yearly budget forecasting and preparation, interpreted
municipal statutory operation requirements, gathered and
disseminated critical data, and coordinated activities
between member municipalities. Utilized legal education
to conduct research and prepare ordinances for use by
Wyoming's communities.
1/95 - 6/97 UNITED STATES SENATE, Washington, DC
General Counsel and Legislative Assistant - Senator Jon Kyl (AZ)
. Managed Senator Kyl's Energy Committee agenda.
. Provided both legal and legislative assistance in the
areas of energy and natural resources, environment and
public works, and federal and local government issues.
General Counsel and Legislative Assistant - Senator Alan Simpson
(WY)
. Managed Senator Simpson's Judiciary Committee agenda.
. Provided legislative assistance in the areas of
telecommunications and technology, energy and natural
resources, environment and public works, and federal,
state and local government issues.
. Rendered legal opinions on numerous legislative,
contractual and general policy matters.
General Counsel to the Subcommittee on Immigration - Committee
on the Judiciary
. Assistant to the Subcommittee Chief Counsel.
. Researched, briefed and advised Subcommittee Chairman
Simpson on issues relevant to the jurisdiction of the
Subcommittee.
8/93 - 1/95 WYOMING ASSOCIATION OF MUNICIPALITIES, Cheyenne, WY
Cable Television Program Coordinator
. Assisted Wyoming municipalities with the implementation of
the Cable Television Consumer Protection and Competition
Act of 1992.
. Coordinated, directed, and presided over member strategic
and informational planning meetings.
. Testified before numerous municipal councils on issues
involving franchise negotiation and telecommunications
regulation.
. Prepared extensive and detailed program documentation to
assist communities with telecommunications regulation.
. Prepared and filed comments and other related
documentation with the Federal Communications Commission.
EDUCATION Legal: UNIVERSITY OF WYOMING - College of Law,
Laramie, Wyoming
Juris Doctorate - Corporate and Business Law -
May 1993
Business: UNIVERSITY OF WYOMING - College of Business,
Laramie, Wyoming
Bachelor of Science - Finance (Emphasis in
Economics) - May 1988
PROFESSIONAL AND VOLUNTEER ASSOCIATIONS
MEMBER, WYOMING STATE BAR ASSOCIATION
BOARD MEMBER, MESA ARIZONA CHAMBER OF COMMERCE
BOARD MEMBER, ARIZONA TELECOMMUNICATIONS AND INFORMATION
COUNCIL
CHAIR, WESTMARC PUBLIC AND LEGISLATIVE AFFAIRS COMMITTEE
BOARD MEMBER, WESTMARC PUBLIC AND BUSINESS POLICY GROUP
BOARD MEMBER AND CHAIR-ELECT, EAST VALLEY PARTNERSHIP
BOARD MEMBER, PI KAPPA ALPHA - PHOENIX AREA ALUMNI ASSOCIATION
GRADUATE, NATIONAL DEVELOPMENT COUNCIL - FINANCIAL PROFESSIONAL
GRADUATE, UNIVERSITY OF OKLAHOMA - ECONOMIC DEVELOPMENT
INSTITUTE
GRADUATE AND MEMBER, LEADERSHIP WYOMING
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