Manager Human Resources
Resume:
Terry L. Maurer
H:
North, South Carolina 29112
*******@*******.*** C: 803-***-****
Profile
Highly accomplished Human Resources Professional with a history of
increasing responsibility and successful track record as a decisive leader
in a high impact business. Strong communicator with ability to adapt to
related shifts and effectively achieve corporate objectives.
Selected Achievements
. Created Total Quality Management program exceeding implementation
goals by 12.4% for operations group after being selected from 20
candidates to research, create, train, and instruct a program for the
1,000 person group.
. Increased productivity by 30% by implementing Instant Recognition
Program which developed a framework allowing for "on the spot"
recognition with the use of a gift-card program through local
retailers which improved morale with employee group of 110.
. Reduced turnover by 33% after developing retention compensation
program with annual individual incentives providing for accruing
benefits including 45% present payout and 55% future payouts based on
tenure.
. Re-engineered state-wide personnel organizational structure covering
5,500 employees allowing for company employee growth of 500% while
maintaining compensation, benefits, classifications, compliance, and
planning which allowed the company to expand and grow.
. Led 350 person division covering seven-location corporation and
managed framework design while recruiting and developing performance
evaluations and benefits structure; advised COO and divisional manager
on independent contractors.
. Advised Presidents and Vice Presidents of three internal groups at
$1.6 Billion Company on human resource matters communicating staffing
and payroll needs; counseled company leaders in matters of
organization, improvement, risk management, and special project
development.
Professional Experience
Energy Solutions
Regional Human Resources Manager
2007 -2009
Performed generalist role for 250 company employees located at four unique
locations in South Carolina (SC) involved in nationwide/international
operations. Aiken Salt Waste Project, Savannah River Site Liquid Waste
Processing/Stimulus contracts, Barnwell Complex Disposal/Processing, and
Columbia Liquid Waste Processing/Utility Services.
. Reorganized staffing for future Barnwell In-Region Disposal Operations
(Facilitated ACT Work Keys skills assessments/job profiling to
redefine position roles/responsibilities).
. Managed all workforce reduction activities (separation agreements,
created entire process, job search/resume workshops).
. Resolved SC employee problems as Corporate Employee Concerns Program
Representative.
. Drafted Barnwell Hourly Employee Bonus Program. Filled a gap where no
program existed prior.
Human Resources Manager
2006 - 2007
Performed generalist role for diverse departments from three Groups at
two nuclear service locations (Barnwell/Columbia). Provided HR services
to 200 disposal/processing site employees, technicians at power plants
nationwide, engineers, drivers hauling nuclear materials, adjacent
support personnel such as accounting, security, cask maintenance.
. Managed disposition of reduced employees/integration of transferred
employees from 100-person NUKEM Corporation (separation agreements,
physical transfers, data integration into the HRIS system,
orientations).
Chem.-Nuclear Systems/Duratek
Human Resources Generalist 2000 -
2006
Managed all aspects of HR support for a 120 employee radioactive waste
disposal site.
. Reviewed safety procedures/incidents as a member of the Safety Review
Board - ensured compliance with applicable regulations, created safe
work environment.
. Initiated, developed, and instructed Manager/Supervisor training
program - improved management/employee relations, avoided potential
litigation.
. Consulted with senior leadership on operations effectiveness issues -
provided vital data for informed conclusions.
. Advised all levels of management on EEO, Affirmative Action, and
disciplinary matters - ensured compliance with laws.
. Investigated personnel situations as necessary.
. Represented company in unemployment hearings with 100% success - saved
unemployment insurance costs.
. Participated in fundraising events for local area charities,
facilitated excellent community relations.
. Instructed initial/refresher EEO training for managers/employees -
maintained awareness/compliance/fostered respect.
. Conferred closely with Environmental Health/Safety Manager on Worker's
Compensation matters - ensured proper procedures were
followed/employee treated fairly.
. Engaged in all Employee Relations/Problem Resolution issues. Solved
employee concerns/problems at lowest level.
Momentum Logistics
Human Resources Manager/Training Manager
1998 - 2000
Performed generalist role for 350 employee, seven-office division of a
regional logistics corporation.
Managed Division recruiting, hiring, and termination processes.
Managed Benefits Programs (medical, disability, vision, pre-paid
legal, 401K).
Managed/Administered Employee Performance Evaluation Program.
Advised General Manager/Corporate Operations Officer on all HR
matters/policies.
Managed Worker's Compensation Program including reports/contacts with
providers.
Answered all Division compensation questions, ensured resolution of
problems.
. Ensured compliance with applicable employment laws/regulations (ADA,
ADEA, FLSA).
Managed Independent Contractor Program (recruiting, background checks,
contracts).
Created Division training program for 350 employees from the ground
floor up.
Wrote standardized Training Manual, Trainer Manual, and Evaluator
Handbook
. Inputted payroll data into ADP system - confirmed accuracy of figures
with Payroll Officer.
Books-A-Million, Columbia, SC
General Manager
Managed operation of major-chain book store (employees, inventory,
building)
. Provided proactive customer service to all customers, handled
kudos/complaints
U.S. Air Force, Shaw AFB, Sumter, SC
Operations Manager (Chief Controller, Radar Approach Control)
Managed air traffic control (ATC) radar approach control facility (45
controllers, $9,000.000 in equipment, 4800 sq. miles of airspace, F-16
fighter wing).
. Directed an operation that earned 11 out of 11 quality points
for outstanding ATC service during a national evaluation.
. Successfully coordinated ATC operations for largest airdrop
since World War II, 144 aircraft and 10,000 paratroopers.
U.S. Air Force, Pope AFB, Fayetteville, NC
QC/Operations/Facility Manager (Chief, ATC Standardization/Evaluation;
Chief Controller, Tower; Chief, ATC Training)
Managed FAA/Air Force air traffic control standardization/evaluation
programs.
. Produced aircraft characteristics orientation pilot/controller
training video
. FAA Examiner for control tower operator certifications for 40
controllers.
. Directed training program for 50 controllers, reduced training
time by 20% and resulted in FAA certifications in record time.
. Produced aircraft characteristics training video to familiarize
controllers/pilots and enhance safety.
. Directed 40 controllers, managed assets over $1,000,000, for a
tower with 140,000 operations a year.
. Orchestrated ATC efforts for 23,000 crucial airlift operations
for the Persian Gulf War without a single delay.
. Negotiated/coordinated/formulated new ATC procedures with
FAA/DOD agencies producing standardized Wing operations.
. Spearheaded ATC efforts for international airlift competition
involving 75 large aircraft.
. Authored a concise training program for alternate tower
operations that earned an "Outstanding" rating in a command
inspection.
U.S. Air Force, Taegu AB, Taegu, Republic of Korea
Government Representative (7th AF ATC Liaison to Air Route Traffic Control
Center (ARTCC))
ATC representative to the South Korean Air Force on all ATC matters.
. Negotiated multi-national ATC agreements, memorandum, and letters
pertaining to all country-wide flying operations.
. Coordinated air operations for annual country-wide, multinational
military exercises
. Content expert for translation of Federal ATC regulations into
Korean resulting in standardized multinational flying rules.
. Produced visitor orientation video for ARTCC.
.
EDUCATION Troy State University, Troy, AL, M.S., Human
Resources Management (G.P.A. 4.0)
Embry Riddle Aeronautical University, Daytona Beach,
FL, B.S., Aeronautics, (Magna Cum Laude)
Community College of the Air Force, Randolph AFB, TX,
A.S., Air Traffic Control
Greenville Technical College, Greenville, SC, Public
Service, (G.P.A. 4.0)
COMPUTER SKILLS Microsoft Word, Excel, PowerPoint, Outlook Express, ADP,
UltiPro, COGNOS, HR-B
CERTIFICATIONS Professional in Human Resources (PHR)
ASSOCIATIONS Society for Human Resources Management (SHRM)
member
World League of Air Traffic
Controllers member
American Air Museum in
Britain founding member
National Honor Society member
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