JOHN C. WASHINGTON

*** ******** *****

Chesapeake, Virginia 23320

757-***-****

abg1cl@r.postjobfree.com

Director of Restaurant Operations / Multi Unit Manager / Senior Food Service Manager

Offering an extensive background based on formal training, relevant certification and 23 years operations management

experience demonstrating superior leadership initiative, performance enhancement expertise, market development creativity,

and award-winning performance success.

Highly communicative, industrious, productive and versatile team player and employer asset with a broad

range of core competencies developed from over two decades experience in multi-unit restaurant management,

corporate training and team development, orchestration of market/unit start-ups, and manufacturing production

control operations.

CORE COMPETENCIES

• Full-Scope Regional Management • Manager Development & Training

• Budgeting / Fiscal Control / P&L

• Turnarounds / Change Management • Metrics Compilation & Analysis

• Policy / Procedure Development

• Procurement & Vendor Relations • Site Selection / Due Diligence / Contracts •

Quality Assurance

• Special Event Planning / Trade Shows • Image Enhancement / Public Relations •

Brand Compliance / Auditing

• Sanitation / Safety / Housekeeping • Recruitment / HR Program Management •

Computerized Administration

• Summary Reporting / Records-Data • Microsoft Office (all modules)

• Customer Survey Programs

• Maintenance / Subcontractor Services • Multi-Site Management / Auditing •

Corporate / Community Advocacy

EDUCATION & CERTIFICATION

CHOWAN COLLEGE – Murfreesboro, North Carolina

Diploma Program in Business Administration (1991)

• Current ServSafe Food Service Manager Certification

• Rapport Leadership Course

• Diversity Inclusion Training Program

• Team Leadership and Motivation Program, Carnegie Institute

• Over 20 Years Attendance of Employer-sponsored Training Programs / Seminars

EXPERIENCE HISTORY & HIGHLIGHTS

BUFFALO WILD WINGS – Minneapolis, Minnesota

International Chain of Specialty Dining Sports Bars with over 1100 Locations

Regional Manager – Eastern Virginia Market (6/09-12/14)

Opening Manager – Landstown, Virginia Beach Unit (9/07-6/09)

• After successfully orchestrating a turnaround at the chain’s troubled Alpharetta GA unit, meritoriously promoted to relocate

and take charge of the ground-up development of the Tidewater, VA market.

• Planned, selected site, and orchestrated all facets of the grand opening of the Landstown, Virginia Beach unit to include

hiring and training of all staff, implementation of BWW business model/plan, orchestration of the local/regional multi-

media marketing launch, initial equipage and inventory, and on-site operations management.

• Opened with $92K in the first week of December, 2008 … well above company averages.

• Ultimately provided key leadership and oversight in the planning and opening of four new locations in the Tidewater

market within the first year (12/08-12/09) based on the success of the Landstown operation. Broke the Stay Strong sales

record with $88K in Average Weekly Sales (AWS) in the first year. Promoted to Regional Manager for sustained superior

performance.

• Focused regional leadership efforts on the development of a new market area in Northern Virginia while ensuring the

sustained growth and viability of the Tidewater area. Opened a total of 13 stores during tenure as Regional Manager.

• Instrumental in the promotion of two Regional Managers and one Regional Training Manager for the organization.

• Hand-picked as Presenter at two corporate conferences, drawing on expertise in beer and unit marketing strategies.

• Regularly sought out to provide critical leadership during the company’s meteoric growth from 400 to 1100 units during the

final five years of tenure. Offered numerous policy and procedure changes that were implemented enterprise-wide.

• Selected member to a corporate Task Team to participate in the company’s first acquisition/placement in the Las Vegas

market. Mentored managers and team members to ensure smooth transition and compliance with business model.

• Managed through three major unit remodel projects, handling all contracting essentials.

• Recipient of several corporate and regional awards to include the prestigious Team Building Award.

JOHN C. WASHINGTON

Page 2

BUFFALO WILD WINGS EXPERIENCE continued

General Manager – Alpharetta, GA Unit (11/06-9/07)

• Recruited to the BWW organization to take charge of its Alpharetta, GA operation which was suffering from sagging sales,

poor leadership, and diminishing customer survey scores.

• Immediately assessed all facets of operations and implemented wall-to-wall improvements in staffing, training, policy

compliance, cost control, inventory management, housekeeping and sanitation, and operations philosophy.

• Delivered major turnaround in all performance metrics resulting in the unit’s removal from the FASB list within five

months and record-breaking sales in March 2007. Increased AWS from an inherited $16K to the low $30Ks.

• Hand-picked by the corporate executive team to explore and develop the Tidewater, VA market (U.S. #44).

HOOTERS, INC. – Atlanta, Georgia

General Manager – Kennesaw, GA Unit (2005-2006)

• Over four years previous experience with the renowned Hooters restaurants organization. Culminated tenure as the

manager of all in-house operations for the chain’s pilot store for liquor sales and a new Point of Sale (POS) system.

• Exercised full-charge control of a $3+ million operation with 55 front and back house personnel and 2 direct reports.

• Instrumental in the successful rollout of both new venues (liquor/POS), contributing many new policies and procedures for

exploitation at the enterprise level. Increased comp sales by 4% and profitability by 3% within the first year.

Corporate Training Manager – Headquarters Operation, Atlanta, GA (2002-2004)

• Served the first two years in the corporate HQ, in charge of the training and development of all management prospects to

support a national chain of up to 500 units. Managed a team of six assistants.

• Directed a Manager In Training (Hooters University) program that pipelined 25-30 graduates on a quarterly basis.

• Regularly assessed and adjusted training program offerings to improve student accession and graduate success. Delivered

double-digit success in the retention of new managers to a 70% rate in the first year, well over inherited rate.

• Daily liaised with operations personnel and corporate decision-makers, ensuring the strategic incorporation of practical

lessons learned into the formal training curriculum.

BURGER KING

Multi-Unit Supervisor – Dobson, NC (1996-2002)

• Oversaw all facets of the operation of three Burger King restaurants. Developed and promulgated marketing plans and

budgets to subordinate managers. Directly responsible for full-charge P&L control and accountability.

• Focused personal efforts on the recruiting, development and coaching of managers.

• Delivered year-by-year growth and sustained improvement in all performance measurement categories.

• Gained six years practical field experience in multi-unit management in the food service industry.

• Formally ranked in the top 10% of all Burger King District Managers throughout the U.S.

• Awarded the Burger King Franchise General Manager of the Year award in 1998.

NAPCO CORPORATION – Sparta, North Carolina

Production Controller / Scheduling Manager / Customer Service Representative (1991-1996)

• Served initial 5+ years of professional employment with a manufacturing operation that produced a wide range of

merchandise from paperboard substrates (game boards, baseball cards, hat brims, photo albums, etc.).

• Initially employed part time while attending college, and rapidly assimilated into major responsibilities within a $6 million

operation. Took charge of production control and scheduling for multiple departments, demanding superior multi-tasking

skills and strict attention to detail. Orchestrated numerous simultaneous production pipelines (manufacturing, die-cutting,

printing, assembly, packaging, etc.), many with extremely time-critical deadlines.

• Coordinated with purchasing agents to ensure timely delivery of printed and raw materials to feed a multiplicity of

production and packaging lines. Instrumental in the company’s transition to Just In Time inventory methodology,

contributing in excess of 10% to bottom line profits.

• Regularly interfaced with representatives from major national accounts (Milton Bradley, Topps, etc.) to ensure quality,

timeliness and satisfaction of customer demands/expectations.

Available immediately. Willing to travel and/or relocate. Overseas OK.

Proactive volunteer and participant in the local community and various humanitarian support programs.

List of References and Salary History furnished upon request.

Contact this candidate