Customer Service Manager

ELIZABETH GRACE MOSLEY

Home Phone: 760-***-**** Email address: ********@*******.***

QUALIFICATIONS

• Over 10 years of experience working with high-level executives and their teams in an elevated volume/complex

environment.

• Simultaneous and independent abilities in multi-tasking and time management with strong originality and

creativity to plan for new or changing workloads.

• Expert and specialize in Outlook calendaring and maintaining daily, weekly and monthly calendars for various

employees and groups as well as arranging all aspect of their travel both domestic and international.

• Highly skilled in coordinating and scheduling all logistics for meetings, conferences and special/catered events.

• Ability to create summary reports by researching, analyzing and comparing data/information

• Received top global testing scores in Microsoft Outlook, Word, Excel, and Power Point.

• Proficient in processing new-hires; working hand-in-hand with HR, managing the office for multiple employees

i.e. maintaining office equipment, hard copy and electronic filing systems, ordering supplies, handling invoices,

travel expenses, meeting minutes, correspondence and answering a busy phone system.

• Exercise independent judgment and have experience in professionally and effectively dealing with issues that

are sensitive and/or confidential in nature.

• Strong experience creating, drafting, writing and editing documents and letters for a varied audience for the

signatures of high level decision-makers.

• Own reliable transportation and do not have any obligations at home that would prevent me from working

overtime, holidays, weekends or various locations.

COMPUTER SKILLS

Microsoft Outlook, Word, Excel, Power Point, Visio, Project, Access, Works

ACT, Adobe Acrobat, Event Pro, Atlas, QuickBooks, Travelport, UCSD’s TravelLink and FinancialLink, Expedia, Orbitz

CERTIFICATIONS

Kenexa Prove It Test, taken in 2010 and 2011for both Normal User and Power User; receiving top global scores on

Microsoft Outlook, Word, Power Point and Excel

Typing: 65 WPM

Professional Meeting Management, U.C.S.D.

Event Coordinating, U.C.S.D

Writing for Results, Padgett/Thompson

Get the Edge and Personal Power, Tony Robbins

A W inning Attitude, Levitin Group

Assisting Difficult Customers, Keye Productivity Center

Team Building with Personality, Institute for Management Development Inc.

Telephone Techniques for Customer Service, Dible Management Dev. Institute

STRENGTHS

• •

Well organized and detailed Exceptional calendaring and scheduling abilities

• •

Effective communicator with excellent verbal and Unwavering follow-up

•

written communication skills Result oriented

• •

Strong multi-task abilities Dedicated team player

• •

Self-motivator Trustworthy with sensitive information

• •

Creative and resourceful Customer Service values

WORK HISTORY

Executive Administrative Assistant III, Office of the Dean of Clinical Affairs, UCSD Health Sciences Present

Assist the Dean of Clinical Affairs/Physician in Chief and the Medical Director Clinical Resource Mgmt. This is a temporary

assignment at this time through U.C.S.D Temporary Employment Services (TES).

• Extensive and complex Outlook calendaring and scheduling.

• Track and process reimbursements for travel, events, phones, mileage and other expenses, then prepare for approval.

• Arrange meetings, catered events, banquets and track conference attendances.

• Research, coordinate and book extensive travel, both domestic and international.

• Correspond to a variety of issues via letter and email.

• Create summary reports by researching, analyzing and comparing data/information.

• Maintain, create and quickly locate electronic files and organize and maintain hardcopy files and binders.

• Review, research and record Prospect Requests, Discovery Contact Reports and Successful Closures as they pertain

to our Department.

• Book and monitor parking spaces and conference rooms.

• Assist other departments when requested and worked closely with other departments in a team environment.

• Respond to emails and mail, answer phones and distribute mail.

• Numerous other duties as they disembark.

Executive Assistant III, Scripps Health 2010

Two contracted positions with Scripps Health through Eastridge Staffing Agency. Directly supported Scripps

Health’s Sr. Corporate Vice President and her team of 13 employees. Requested back for another contract

position, this time assisting their Chief Executive, Sr. Vice President and her team of 8 employees. Both contracts

completed.

• Heavy Outlook calendaring and scheduling.

• Maintained, created and quickly located electronic files.

• Booked and coordinated meetings and lunches and utilized conference room schedules via Outlook.

• Edited, changed and updated Power Point presentations that had immediate deadlines.

• Liaison with the Human Resources Dept. and my supervisor on interviews with candidates; scheduled the interviews

and tracked and maintained files of their responses to those they interviewed.

• Printed and compiled documents and presentations.

• Booked travel and created travel and business expense reports.

• Maintained and ordered office equipment, computers, and office and kitchen supplies.

• Answered phones and monitored/screened calls.

• Responded to emails.

• Created and updated meeting agendas and minutes.

Please note: I was in Europe from 06/09 to 02/10.

Executive Assistant / Office Manager, Volcano 2009

Contracted position through Aerotek, working for a global medical device company during their transition of

moving their corporate office from Sacramento to San Diego. Directly supported their Vice President of Global

Human Resources and their Vice President of Operations. Also was the Office Manager, assisting all departments

with numerous duties and was the main liaison in coordinating their move and the planning of office and lab layout

and setup. Contract completed

• Maintained, simplified and created filing systems and responsible for all mailings and shipments.

• Documented miscellaneous operations issues and assisted with documentation of employees.

• Managed very busy Outlook calendars for two Vice Presidents.

• Booked and coordinated meetings, events and lunches and kept conference room schedules via Outlook.

• Utilized, maintained and ordered all office equipment, computers, and office and kitchen supplies.

• Booked travel, hotel rooms and created travel and business expense reports.

• Assisted in tracking the budgets for both department and business expenditures.

• Screened phone calls and greeted clients, board members, customers and employment candidates.

Executive Admin. Assistant III / Dept. Specialist III, General Atomics Aeronautical Systems Inc. 2007-2008

Directly supported three executives in top management and at times supported five executives. Handled their Outlook

calendars and assisted with their phone calls. Provided administrative assistance to over eighty employees. Responsibilities

included preparing all travel and expense reports, coding expenses, budget-planning assistance, project tracking, proofreading,

planning and scheduling meetings, creating agendas and taking meeting minutes, assisting with new hire orientations,

coordinating and scheduling the use of conference rooms for our department and other departments.

• Created numerous procedures and systems so that our Department would run more efficiently.

• Booked, researched and coordinated land and air travel, hotels, restaurants and conference rooms for our department,

other departments, and clients that required my assistance with this.

• Created and updated Power Point presentations and assisted with their conference presentations.

• Inventoried, ordered and organized office and kitchen supplies for over 100 employees.

• Tracked, inventoried and ordered all computer equipment and software for new hires, interns and employees that

required upgrades.

• Set up a checkout/tracking system for laptops, projectors and cameras for over 80 employees.

• Handled seating locations for all new hires and interns ensuring all hardware, software and telecommunication

equipment was installed and ready for use prior to their start date. Due to limited space was creative in having new

work areas constructed.

• Assisted in tracking the budgets for both department and business expenditures.

• Facilitated the maintenance of computers, printers, facsimile, copiers and phones.

• Created and maintained filing systems and assisted with timecards, mail and many other duties.

Customer Service Coordinator / Executive Administrative Assistant, Ryland Homes 2006

Supported the Customer Service Manager, Field Representatives and other departments. Assisted numerous executives when

requested. Responsibilities included service request and Home Tour implementation and review, meeting with homeowners to

resolve their concerns, screening Manager’s calls, handling heavy phone calls and field calls and ordering and organization of

supplies and forms. Responded to all emails, paperwork and written correspondence from homeowners, subcontractors and

interoffice personnel for the Department overall and also organized and simplified the Department by applying new methods.

• Implemented and trained the Customer Service personnel on the Customer Service office system and its updates,

while keeping all subcontractors abreast of new systems’ modifications.

• Scheduled meetings and presentations with office executives and personnel as well as field personnel, subcontractors

and homeowners.

• Input and processed Service Requests and Home Tour checklists.

• Prepared Preliminary Notices, Purchase Orders and Subcontractor Contracts.

• Processed, coded and kept all Customer Service paperwork, service request, Home Tours and invoices up-to-date

ensuring accuracy and work completion.

• Strong liaison with the customers, subcontractors and field personnel to resolve issues.

Office Manager / Executive Assistant, Modular Home Pro 2005

Managed inner-office and prepared and handled correspondence and communications with customers, buyers and

subcontractors. Created and updated numerous tracking schedules, following up accordingly. Assisted C.E.O. with all needs

and kept him abreast of all-important issues. Kept in touch with customers and potential customers to answer questions and

resolve issues. Additionally responsible for all payables and receivables, payroll, County Tax Assessments, advertising issues

and inspecting our website for accuracy.

• Assisted in creating Power Point presentations and scheduled, attended and assisted in meetings and presentations

with customers, potential customers and manufacturers.

• Kept office and other departments organized and set-up an orderly filing-system.

• Created numerous Excel spreadsheets to help systematize and track numerous dealings.

• Prepared Purchase Orders, Preliminary Notices and Contracts.

• Ordered and maintained all office supplies and brochures.

Sales and Leasing Consultant, Heller Ford Mitsubishi and Suzuki 2003-2004

Sold Mitsubishi, Suzuki and pre-owned vehicles. Professionally met with and settled customers on a vehicle that fit their needs

and conducted test drives while selling the dealership and establishing common ground. Continuously walked the lot and

stayed up-to-date on new product features and changes.

• Performed walk-a-rounds, demos and inspected vehicle with customer prior to purchase.

• Entered all information on buyers and potential buyers into their system with precise notes and data, conducted strong

follow-ups, requested referrals and kept in touch with customers.

• W rote-up reports on trade-ins for appraisal, prepared the Work Sheet for Manager’s approval, processed all pertinent

data into the computer system and prepared customer for finance.

Please note: Traveled through Europe from 11/02 to 10/03.

New Home Warranty Coordinator / Executive Administrative Assistant, Standard Pacific Homes 2000-2002

Assisted the New Home Warranty Manager. Managed inside Customer Service office and New Home Warranty Assistant,

assuring all work is completed properly and in a timely manner. Worked closely with numerous executives and assisted in

different areas when requested.

• Professionally screened calls, scheduled appointments and maintained Manager’s calendar.

• Scheduled and processed all Home Tours and prepared correspondence and requested reports.

• Communicated and followed up with homeowners on the phone, in person and through correspondence, assuring all

their issues are being handled efficiently and appropriately.

• Created numerous forms and Excel spreadsheets that kept track of our progress and repairs.

• Scheduled and attended all meetings and presentations and created agendas and meeting notes.

• Prepared Preliminary Notices, Purchase Orders and Subcontractor Contracts.

• Coded invoices and inspected them for accuracy.

Customer Service Coordinator / Executive Administrative Assistant, Barratt American Inc. 1989-2000

Supported the Director of Customer Service and the Customer Service Representatives (at times up to 18). Assisted in

scheduling and maintaining Director’s appointments and calendar, screened calls and assisted in numerous administrative

duties. Created forms and organized the department by administering useful spreadsheets. Please note that during challenging

times I held the following positions: Project Manager Assistant (6 months), Accounting Dept. Assistant (6 months) and Land

Acquisitions Executive Assistant (1 year).

• Handled heavy correspondence and phone calls from customers, vendors and subcontractors.

• Liaison in setting up and coordinating appointments and repairs between the Customer Service Representatives,

Homeowners and Subcontractor and scheduled and processed all Home Tours.

• Developed a 10/45-day survey for homeowners and contacted each homeowner. Created survey reports for

distribution to management, and then followed up on concerns.

• W orked closely with the President, Project Managers and in-house Attorney, dealing with Homeowner Association’s

legal issue and scheduled and attended presentations and generated reports and documentations of all meetings.

• Attended H.O.A and Customer Service meetings and produced agendas, reports and minutes.

• Coded invoices and inspected them for accuracy, while working closely with the Accounting Dept.

• Prepared Subcontractor Contracts, Purchase Orders and Preliminary Notices.

Contact this candidate