Customer Service Technician

Anthony C. Vaughn

**** ***** **, *****, ** *****

******@***.***

Cell: 214-***-****

_____________________________________________

Highlights of Qualifications:

. Outstanding communication and customer service skills

. Strong supervisory and employee training skills

. A decision maker, well organized, resourceful

. Work well independently or as a team player

. Remain calm and work well under demanding conditions

Recent Work Experience:

B Braun Medical, Inc. 2010 - Present

Biomedical Technician - Field Service/ Customer Service

Installation, preventative maintenance, troubleshooting, repair,

refurbishment and total assembly of infusion medical pumps at client

medical facilities throughout the United States.

Provide in-house training to biomedical equipment operators, instructing

them on basic operations, preventative maintenance, basic troubleshooting;

periodically staff call desk, providing basic troubleshooting inquiries to

customers.

Home and Commercial Pest Technician/Commercial Service Technician and

Inspector - 2006 - 2010

Home Team Pest Defense/ Terminex International

Provided general pest control for residential customers. Issued chemicals

to other technicians daily. Maintained inventories and reorders; Served

as back-up manager during vacations and busy times. Selected to participate

in management training program

Provide pest and rodent control for a 700 square mile region of commercial

and industrial businesses. Responsible for inspecting health care

facilities for possible health code violations. Frequent interface with

corporate and headquarters staff providing reports and recommended

solutions for pest and rodent control. Prepared daily and monthly reports;

Collected payments. Performed basic on-sight repairs to equipment.

Scotts Lawn Service - 2003 - 2006

Tree & Shrub Technician

Identified tree and schrub problems for residential & commercial customers.

Mixed and distributed chemicals for all technicians on a daily basis.

Performed repairs on equipment.

Command Management Service - 2001 - 2002

Regional Director

Civilian contractor for the US Government Military Entrance Process Station

(MEPS). Liason between all branches of the US Armed Forces and recruits.

Established offices in Seattle, WA and Dallas, TX.

Other:

US Army/National Guard (Retired)

Duty assignments included maintenance of electronic equipment valued at

$1M; supervising personnel in providing satellite communication strategies

and general knowledge task training; trouble shooting communication

systems; instructing personnel in military protocol and procedures.

Education:

University of Alabama - Huntsville

Major - Criminal Justice

Bethal College

McKenzie, TN

Specialized leadership development and military training

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