Engineer Sales

KEVIN MILES

Duluth, GA *****

Cell 678-***-****

********@*****.***

Education:

. University Of Phoenix, Atlanta, GA

o Course of Study, Accelerated BSIT Program

o BS, Computer Science - In process

. Austin Community College, Austin, Texas

o Course of Studies were General

Professional Certifications:

. MCITP Exchange Messaging Administrator 2010

. MCTS: Microsoft Exchange Server 2010

. MCTS: Microsoft Lync Server 2010

. MCTS: Office Communications Server 2007 R2

. MCTS: Microsoft Exchange Server 2007

. MCP

. MCSA +Security

. MCSE +Security

. MCSA 2003

. MCSE 2003

. ACA: AudioCodes Certified Associate

. CompTIA: Security +

. ICCE: Interaction Center Certified Engineer 2.4/3.0

. ICVP: Interaction Center Voice Professional

. ICHD: Interaction Center Handler Developer

SKILLS:

. VoIP Gateways: AudioCodes Mediant 1000-2000,SBA,SBC

. Analog Gateways: Cisco VG224, Audio Codes MP118.

. VoIP Protocols: SIP/SIP-T /H.323 / MGCP and SS7.

. ACD/IVR/Dialers

. Legacy PBX to VoIP integrations/conversions

. Cisco Call Manager 3.x - 6.x - 7.x

. Firewalls: Cisco Pix and ASA series.

. TDM: Boarded-Dialogic HMP / Aculab / AudioCodes / PBX.

. TDM Circuit Experience: T1/PRI, DS3, ISDN, POTS, Frame Relay, ATM

. Soft Switches: Clarent Edge.

. Hands on experience with: CISCO 7600, 2600, 2935, 1700 series

Routers.

. Microsoft Servers, 2003-2008 Implementations, Active Directory.

. Exchange 200*-****-**** implementations.

. Knowledge in Linux and UNIX

. Systems and Network Design, and Integrations.

. Excellent communication skills, business aptitude, and work ethic.

EXPERIENCE:

5/10 - Present Enpointe Technologies

Sr. Microsoft Architect

. Engineered, designed and implemented Microsoft technologies/ OCS 2007

R2

and Lync Server 2010.

. Scoped projects with pre-sales Account Executives and potential

clients.

. Created statements of work for Microsoft pipeline.

. Implemented post-sales installation of various Microsoft server family

platforms.

. Completed virtual Microsoft IO assessments with various customers.

. Configured VoIP Gateways standalone and coexistence with PBX

. Power Shell

09/09 - 05/10

Christian Broadcasting Network

Systems Engineer III

. Worked with various carriers in over-hauling existing PRI trunking,

which increased inbound call center traffic by 45% during

organizations funding raising telethons.

. Maintained continuity, between two CIC 2.3.1 call centers via

WAN/LAN/TDM.

. Team lead, planner, implementer for upgrade from CIC 2.3.1 TDM to 3.0

HMP, included 400 seats between two call centers.

. Managed a day to day maintenance and reporting for both sites.

. Implemented and maintained 2.3.1 Dialer server.

. Managed support and technical personnel for CIC environment.

. Created systems handlers, auto-attendant for IVR.

. Implemented test environment with CIC 3.0 for upgrade project.

. Added switchover/redundancy to the 2.3.1 environment for disaster

recovery.

. Lead in creating outbound dialer campaigns.

07/08 - 03/09

AUTOMATED VOICE & DATA SOLUTIONS

Telephony Engineer - PSO

. Performed VoIP project planning and installations with CIC 2.4.

. Upgraded environments for existing and new customers in the area of

network, servers, applications or work station installation.

. Implemented VoIP projects for customers as defined by Scoping and

Consulting agreements.

. Daily monitoring and management of the computing infrastructures

which included

Microsoft and other OS platforms.

. Domain Controllers, Windows application servers, and servers

supporting messaging Interactive Intelligence and (Cisco) IP

telephony.

. Implemented VoIP - PSTN Gateways and server based PBX solutions.

. Supported and administered Cisco-based IP Telephony solutions.

. Maintained ACD/IVR and created handlers for a variety of customers.

01/07 - 07/08

INTERACTIVE INTELLIGENCE INC., Indianapolis, IN

Implementation Engineer - Professional Services Organization

. Completed Installations of Interactive Intelligence (I3) CIC/EIC VoIP

and TDM

products.

. Setup and configured new hosted clients.

. Performed moves, adds and changes for new and existing clients.

. Worked in Managed Services Data Center supporting SaaS customers.

. CIC systems designed and wrote handlers for CIC Systems.

. Installed Interactive Intelligence Recorder.

. Performed basic and advanced troubleshooting of CIC Systems.

. Certified in Interactive Intelligence.

. Engineered large and small Call Center solutions.

. Worked on multiple systems for different customers in different

environments.

. Designed and implemented digital and analog VoIP solutions for

Interactive

Intelligence software packages.

06/02 - 12/06

ICG COMMUNICATIONS, Atlanta, GA

Regional Systems Administrator IV

. Responsible for three Network Operation Centers supporting 8 states

covering the Southeastern region.

. Implementation of Cisco CM, Cisco, 79xx series phones and VG series

gateways.

. Maintained and configured all Nortel DMS 250 switches.

. Configured routers, firewalls, domain name services, and e-mail, Web,

and ftp services in NOC.

. Maintained telephony infrastructure including CSU/DSU, T1 circuits,

and end point terminations.

. Installed network concentrators, bridges, routers, and repeaters.

. Managed Data Center and local area networked servers, and

communications.

. Maintained trouble-ticketing system to record and track user calls

and e-mails.

. Configured network servers and trained local administrators on

standard network server procedures in and hosted environment.

02/01 - 06/02

RADIO FREQUENCY SYSTEMS, Phoenix, AZ

LAN Administrator-Contractor

. Network and desktop support and server implementations to IT team

members.

. Focal point in decision making processes to increase network

bandwidth, and

stabilized network servers for network optimization.

. Strategically planned and implemented Enterprise-wide Anti-Virus

solution, roaming profiles, desktop standardization and centralized

file management. Provided leadership and support for network rollouts

of applications, performed IT audits and security and disaster

recovery analysis.

02/99 - 07/02

AT&T CAMPUSWIDE ACCESS SOLUTIONS, Phoenix, AZ

Information Technology Team - Sr. NT Administrator

. Setup and Manage on site, NT 4.0 and Windows 2000 Servers.

. Provide 1st to 3rd tier support for approximately 275 users daily.

. Helped with maintenance for 10 HP UNIX Servers.

. Installed and maintained Exchange Server 5.5, SQL Server 7.5, and

Microsoft IIS 4.0 Servers.

. Provide training for Information System team on all Microsoft and

Netware products.

US ARMY, Manheim, Germany

Detention Specialist / E5

. Duties included overseeing the welfare of federal inmates, which

included Scheduling of meals, education and rehabilitative classes.

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