Customer Service Manager

Amanda e-mail phone address

Steines 563-***-****

******.*.*******@*****.*** 1193 Prarie View Dr. #93205, West Des Moines, IA 50266

Bachelor of Science

Iowa State University of Science and Technology Ames, Iowa

EDUCATION December 2009

Major: Apparel Merchandising, Design & Production Minor: Design Studies

Emphasis: Creative Design

Abercrombie & Fitch West Des Moines, Iowa

May 2009 – May 2010 Assistant Manager

Managed staff of 30–50 employees Oversaw visual merchandising, product placement

DUTIES

and replenishment Trained employees on excellent customer service and systems

operations Upheld strict company standards regarding visuals, organizations & staffing

Hollister West Des Moines, Iowa

June 2010 – Present Assistant Manager

Promoted to a troubled store to improve staff, operations and visuals Built and

DUTIES

WORK managed a reliable & well-trained staff of 40–60 employees Increased sales by 10% in

EXPERIENCE first three months of management Reached company standards in staffing and

operations after only three months Oversaw store visuals merchandising placements

according to company standards

Freelance Artist

2004 – Present

Skilled portrait artist Proficient with pastel, gouache, graphite and watercolor

DUTIES

Consistently met deadlines and client requirements

EXHIBITS

Davenport Public Library. Davenport, Iowa. August 2011

Off the Wall Art Gallery. Bellevue, Iowa. May–July 2011

“Rome Exhibit” ISU College of Design. Ames, Iowa. February–April 2009

Textiles and Clothing Field Study London, Paris, Florence

May 2008 with Professor Ann Marie Fiori

Met with leaders and designers in the apparel industry Viewed and studied art museums

DUTIES

such as the Louvre, Orsay, Accademia and Uffizi

INTERNATIONAL

EXPERIENCE

ISU College of Design Rome Program Rome, Italy

June 2008 – July 2008 with Professor Brenda Jones

Studied the art history, architecture and city planning of Rome Studied art and

DUTIES

architecture inside the Vatican Focused on the artwork of Bernini, Caravaggio and

Michelangelo

TECHNICAL Adobe Creative Suite (Illustrator / Photoshop) Pointcarre Web PDM

REFERENCES ARE AVAILABLE UPON REQUEST

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