Customer Service Manager

RUTH E. FRYE

*** ******** *****, ***** ********, SC 29466

********@*******.*** Cell: 843-***-**** Home: 843-***-****

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PROFILE:

. Managerial style emphasizing team work, individual customer attention,

integrity, competence, and professionalism contributed to company's

doubling its assets

. Developed relationships through target marketing, referrals, and

attention to individual's needs and goals

. Computer efficient in Microsoft Office Suite and Quick Books, mastered

various software for tracking client data and utilizing financial

programs

EDUCATION:

Southwestern Baptist Theological Seminary, Fort Worth, TX

Graduate level: Master's Program for Religious Education studies

Concentration: Leadership training for various staff positions, working

with volunteers and organizing start-up programs

Marshall University, Huntington, WV

Graduate: School of Business

Degree: Bachelor of Business Administration

Concentration: Management Major, Marketing Minor

EXPERIENCE:

Environmental Solutions and Service, Inc. and Myers Heating & A/C, Mt.

Pleasant, SC

General Manager (Manage office, sales, marketing, customer service,

accounting)

. Managed offices for an environmental services and a heating and air

business

. Developed and implemented marketing plans that produced significant

growth

. Secured work with potential homeowners and business owners

. Arranged details for multiple business aspects with technicians and

customers

Caliber Construction, Inc., Charleston, SC

Office Manager, Accounting

. Managed office for growing development and construction corporation

. Accounts Payable and Accounts Receivable for multiple accounts

. Interoffice support, Reviewed contracts and maintained updated records

Battery Wealth Management, Inc., Mount Pleasant, SC

Office Manager, Customer Service Representative

. Managed office for $40 million, SEC regulated, fee-only financial

planning and investment firm

. Primary client contact - assisted clients with account set up,

management, reporting, billing, and correspondence

. Coordinated communication and specific tasks with client and

interoffice personnel by utilizing cutting-edge software, documenting

all correspondence, and ensuring adherence to federal and state laws

and regulations

New England Financial, Charleston, SC

Registered Representative, Team Marketing Leader

. Named "Rookie Salesperson of the Year" as a result of successfully

selling insurance and investment products to businesses and

individuals by developing and maintaining new account relationships

. Team Leader, conducted marketing surveys, organized golf tournaments,

awards banquets, Charleston Harbor Sponsor Appreciation Cruise and

sponsorship booths for ASA, CTHBA, MUSC, NEF and the Charleston Bridge

Run

. Coordinated weekly meetings with team to set and implement strategic

plans, set personal goals on daily basis, and attended weekly

instructional meetings

McJunkin Corporation, Inc., HQ: Charleston, WV

Banking Financial Assistant and Transportation Coordinator

. Prepared detailed financial analysis spreadsheet for senior level

management to adjust company wide weekly goals for purchases, sales

quotas, and cash flow

. Reconciled multi-million dollar bank and loan accounts for corporate

cash management and secured daily loan adjustments

. Coordinated all transportation for nationwide purchase and

distribution

. Gathered updated information for transportation contract negotiations

. Audited freight bills at company's headquarters for nationwide

locations

. All Committed to Excellence (ACE) Team Leader, connecting all

departments

El Dorado News-Times, El Dorado, AR

Public Relations Editor and Editorial Coordinator

. Assistant to Editorial Manager- performed customer service and planned

company activities with various civic organizations

. Society Editor- wrote for various columns including wedding, birth and

anniversary announcements, as well as special events, sports and

awards

. Calendar Editor- responsible for gathering and editing local upcoming

events

. Promoted from the Circulation Department to Editorial Department in

three weeks upon demonstrating excellent customer and interoffice

relationship skills

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