Project Manager Quality Assurance
Resume:
Denise McCauley
***************@*******.***
E D U C A T I O N
Bachelor of Business Administration
Northeastern State University - Tahlequah, Oklahoma
HITECH - Health Information Technology certification (Pending
certification test)
Practice Workflow and Information Management Redesign
Midland College - Midland, Texas
E M P L O Y M E N T - Technology
August 2006 - Current
Software Implementation Specialist I/II - MDI Achieve (formally
QuickCare), Frisco, TX
. Responsible for implementation, installation, dataflow and process
analysis, manipulation, quality assurance and problem solving on SQL
and Foxpro healthcare software
. Understanding of CMS regulations, Medicare and Medicaid billing
. EMR software package knowledge includes Point of Care, Clinical,
Accounts Receivable, General Ledger, Accounts Payable and Therapy
. Conversions of HIPAA sensitive data to other software packages
. Strong understanding of clinical workflow and it's translation into
relational databases
. Created project plans and new processes for the department
. Data mapping of EMR software between companies
. Analyze and identify inconsistencies in dataflow of EMR software
. Develop SQL scripts for reporting and manipulating healthcare data
. Redesign scripts for future viability in multiple settings
. Identify dataflow hurdles and capture missing data points
. Meeting facilitation, project scope, coordination and allocation of
multiple resources and timelines
October 2000 - January 2002
Project Manager/Network Analyst II - Nortel Networks, Richardson, TX
. Network Consultant to AT&T Wireless
. Projected future growth of dataflow
. Data reporting
. Understanding the functional needs for AT&T Wireless networks.
Formulated and delivered recommendations for 2G and 3G network
augmentations, software loads and process redesigns
. Implementation management of new cell towers, including frame
locations, floor and shelf layouts and required equipment lists
. Identified switch components needed to fulfill customer requirements
. Developed requirements future software loads
. Considered subject mater expert and published software related
documents for team
May 1997 - October 2000
Team Lead/Network Traffic Analyst I/II - MCI/Worldcom, Richardson, TX
. Monitored, analyzed and addressed traffic flow performance and network
design issues
. Team Lead for 8 Network Traffic Analysts
. Utilization reporting
. Project managing multi-million dollar projects and main point of
contact for switch technicians and managers
. Coordinated process analysis and planning for multiple departments
. Wrote MUX statements instructing switch techs how to configure
equipment
. Dataflow analysis of switch volumes to ensure utilization rates
between 90-95% without overflow
E M P L O Y M E N T - Other
Between January 2002 and August 2006, I held several part-time jobs, with
my main position being a stay-at-home mom. Some of the part-time jobs I
held were: front desk and food service at Hilton Garden Inn - Allen and
independent consultant for Mary Kay, Pampered Chef and Scentsy. I returned
to full-time work in August of 2006 after my husband quit his software job
to return to public education.
P R O F E S I O N A L A W A R D S
. Employee of the Month - QuickCare - October 2007
. Pride in Performance - Nortel Networks - March 2001
. CP&O Manager Award - MCI/Worldcom - May 2000
. Star Performers in Operations & Technology - MCI Worldcom -
December 1999
. CP&O Manager Award - MCI - March 1999
. NEI Managers Award - MCI - September 1998[pic]
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