Customer Service Manager

Pamela Gardner

** ******** *****

Bradford, MA 01835

978-***-****

**********@***.***

Objective: To secure a position employing expertise in, communication, organization, training and development, customer/client service.

Excellent communication skills

Capable of working independently or as a team member

Excellent organizational skills

13 years in store management

Customer service

Maintain filing system

Weekly schedule preparation

Staff development and supervision

Achieving conversion/sales goals

BJ's Wholesale Club Danvers,MA 2007 present

Member Acquisition and Retention Manager

Encourage and motivate team

sell and maintain paid memberships

develope a plan for meeting and exceeding goals

CVS Pharmacy Georgetown, MA 2003 2007

Store Manager

Maintain inventory

Order products

Develop staff and continue management development

Loss Prevention

Writing weekly schedule

Education: Haverhill High School

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