Customer Service Human Resources

ENJOLI FRASER

*** ****** **** . *****, ** ***** . 646-***-**** . ***********@*****.***

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PROFILE

Recent Business Administration college graduate who has completed two

internships. Three years of managerial experience and currently aspiring

for the opportunity to enter Human Resources.

EDUCATION

York College (City University of New York), Jamaica, NY

Bachelors of Science- Business Administration, June 2011

Relevant Coursework:

Personal Management Healthcare Management Computer Application

in Business

Wages & Salaries Strategic Management

EXPERIENCE

PLAYLAND PARK, Rye, New York 2006 -

Present

Ride Manager/Operator

Managed a staff of 12 ride operators.

. Effectively train new ride operators emphasizing customer service and

safety procedures

. Operate rides and scan fun cards and wristbands

. Created work schedules and provided employee recognition

. Used conflict resolution skills to diffuse confrontational situations

between customers and/or employees

. Assist patrons on and off rides and direct them to other major park

attractions

MTA NEW YORK CITY TRANSIT, New York, NY 2011 -

2011

Intern

Carefully analyzed and entered documents into PIC workstation focusing on

reduced-fare for senior citizens.

. Process new reduced-fare customer applications

. Verify reduced-fare program applicant's eligibility

. Sort and distribute incoming and outgoing mail

. Processed lost, stolen, and damaged Metro Cards reports

. Provide information and dispense reduced-fare customer Metro Cards

Volunteer Income Tax Assistance Program, Jamaica, New York

2011 - 2011

Intern

Provided human resources and administrative support for a tax program

helping the community free of charge.

. Ensured data security procedures were taken by assigning passwords and

terminating passwords at the end of each day for volunteers

. Greet and sign in clients while obtaining identifying information

. Tracking the attendance of staff and number of hours worked

. Entered volunteer's time sheets and the client sign in sheet into

Microsoft Excel.

. Provided clients with proper paper work once completed ensuring all

documents have the required signatures

ADDITIONAL DATA:

. Computer Skills: Proficiency in Microsoft Office Suite, PIC and VERIS

. Entrepreneurship Club Member

2010 - 2011

. Lincoln Hospital Volunteer

2005 - 2006

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