Project Manager Sales
Resume:
Alberto Wachsman
Address: *** ********* ** **** *****: 919-***-****
Cary, NC 27519 Cell Phone:
e-mail: *******.********@*****.***
LinkedIn profile:
http://www.linkedin.com/pub/alberto-wachs
man/25/a58/143
Accomplished Project Manager, Software Engineer, Business and
Systems Analyst specializing in Cobol, Unix & Oracle Database
environments, with extensive experience in Sales organizations.
Very experienced in the full life cycle of the software design
process from the requirements definition stage to the
implementation stage, including design, design review,
development, testing and training as well as maintenance and
ongoing support.
Motivated, dedicated, reliable, flexible, open-minded and
experienced. Demonstrated ability to function under pressure and
find creative solutions.
Summary of Qualifications
? professional with over 25 years of international experience in
software development, Business and Systems analysis, solution
design, development and customization, integration testing, customer
training, production rollout and ongoing support
Experienced and skilled in industry standard methodologies, such as
SDLC with demonstrated ability to effectively prioritize team and
individual tasks.
Leadership of development groups with hands-on problem
identification and resolution
Excellent problem solving and analytical skills
Ability to develop logical and systematic approaches to setting
priorities, developing schedules, managing resources and
implementing actions
Excellent understanding of software development methodologies
Strong relationship with customers and strong customer service
attitude
Strong interpersonal and communication skills, including the
capability to adapt the message to the recipient, especially when
communicating to non-technical clients
Ability to function in multi-cultural teams based in multiple
locations and countries
Strong focus on creating high quality deliverables
Easily adaptable to changing priorities
Technical Expertise
Programming Languages SQL, COBOL, C++ (Entry
Level), RPG, Fortran,
Voice
Operating Systems UNIX, MS Windows,
VAX/VMS, IBM Mainframe
Software Toad, Quality Center,
Microsoft Office
Applications, Exceed.
Databases ORACLE, TOTAL, Amdocs
Proprietary DB
Professional Experience
Dex One Corp (Formerly R H Donnelley) (11/2008 - 7/2011)
Position: Tech Lead for Sales related applications, reporting
directly to an IT Director.
. First point of contact (Trusted advisor) for the business
organization on new initiatives, incidents, defects or concerns for
the Sales Campaign, Sales Results and Pricing areas.
. Elicited Business Requirements and prepared BRD documents for new
projects.
. Used AS-IS v. TO-BE analysis, as well as Use Cases to identify and
design the needed solutions and communicate the requirements and
desired solution to external vendor (Amdocs).
. Lead QA resources in the design, design review, creation of test
cases and review of the test results using Quality Center tools to
perform these functions, as well as establish, maintain and improve
test suites QA. This ensured the delivery of close to defect-free
software to the business.
. Supported the implementation of the software delivered by external
vendor by managing the defects found in test and coordinating with
the technical people, such as DBAs and developers any special effort
related to the release of new versions and special processes that
required planning for completion.
. Performance enhancements of a new integrated system delivered in
2008.
. Lead cross-application projects.
. Troubleshooting and problem resolution in a production environment
. Liaison with external vendors both onsite and off-shore (India and
Israel).
. Developed numerous ad-hoc reports and update jobs in SQL on an as
needed basis.
AMDOCS Inc - (1/1986 - 11/2008)
Various positions in North America at customer sites and in Amdocs
Israel Development Center.
Positions: Group Leader, Senior Team Lead, Team Leader, Programmer
. Facilitated Joint Application Design sessions with the client
organization (IT and Business) to convert the business needs into
clear requirements and later translate them into High Level
Estimates, High Level Solution and Detailed Design documents using
standard SLDC methodology.
. Managed teams of up to 8 developers in the software Design,
Customization, Development, and Implementation of Amdocs Sales
Support applications in a highly integrated environment.
. Developed and provided advice to others inUser Cases to ensure
that the user requirements were fully addressed.
. Worked in the design of the UI of main components of Amdocs CRM
system.
. Performed as technical manager for large projects (up to 5
person-years).
. Provided ongoing support of the client's Sales applications,
User Acceptance Test and Training
. Lead conversion teams of Legacy systems to new Amdocs systems
that supported tens of millions of customers.
. Technical Project Manager for teams of up to 30 business, IT and
Amdocs people.
. Managed teams that provided trouble shooting and emergency
patches in a production environment
. Served a liaison and trusted advisor to the client concerning
software issues and customer training
. Managed and conducted unit and integrated test of software prior
to delivery to the client
. Supported the QA team in the design and completion of their user
acceptance tests
. Prepared process flow diagrams and risk management documentation
. Technical Lead for the Y2K project.
. Developed software for the Sales Support applications
. Wrote Functional Specs and Detailed Design documents.
. Provided on site support for production issues as well as daily
batch cycle and performance issues.
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