Administrative Assistant Customer Service

Merrie Kay Hawley 314-***-****

** ******* ***** *****, ************, MO 63017

******.******@*********.***

Objective:

Positions as an Administrative Assistant, Office Manager, Customer

Service Representative, or other related occupations

Qualifications Summary:

. Twenty years experience in administration and management

demonstrating and utilizing knowledge of business and management

principles involved in strategic planning, resource allocation,

human resources modeling, leadership technique, production methods,

and coordination of people and resources

. Extensive expertise of administrative and clerical procedures and

systems such as word processing, managing files and records,,

designing forms, and other office procedures and terminology

. Provides excellent Customer and Personal Service through the

principles and processes for providing customer and personal

services, including customer needs assessment, meeting quality

standards for services, and evaluation of customer satisfaction

. Participates in continuous improvement, understanding the

implications of new information for both current and future problem-

solving and decision-making

. Active Listener giving full attention to what other people are

saying, taking time to understand the points being made, and asking

questions as appropriate

. Communicates with people outside the organization, representing the

organization to customers, the public, government, and other

external sources

. Practiced in Using logic and reasoning to identify the strengths

and weaknesses of alternative solutions, conclusions or approaches

to problems

. Performed day-to-day administrative tasks such as maintaining

information files and processing paperwork

Microsoft Office Accounting Bookkeeping

QuickBooks Strategic Planning Office Management

Scheduling Logistics Order Entry

Human Resources OSHA Payroll

Brokerage Statements Transportation AP & AR

Experience:

Executive Administrative Assistant 1990 to present

Hawley & Associates Chesterfield, MO

. Managed day-to-day business operation of wholesale general line

food distributor

. Worked with customers providing customer service and problem or

need resolution

Regional Manager 1987 to 1990

Wilson Foods Chesterfield, MO

. Managed office and retail staff

. Performed sales, order processing and accounting in Meat & Deli

Headquarters

Education:

. Roxana High School, Roxana IL 1977

. Patricia Stevenson, St Louis, MO 1978

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