Sales Years Experience
Resume:
Donna Resinkin
Sunnyvale, CA. *****
*********@*****.***
Administrative/Clerical
SUMMARY:
Over 3 years experience as a receptionist in a fast paced exclusive members only
environment. Exceptional skills in creating positive customer experiences by building
professional relationships and gaining member rapport. Capable of multi-tasking and very
resourceful in problem solving. Great organization skills and detail oriented. Always on
time and ready to work.
SKILLS AND ACCOMPLISHMENTS:
RECEPTIONIST:
• Was “The Go To Girl” for facilities problems, computer support, handling sensitive
customer situations.
• Greeted and logged daily visitors from other centers, vendors, and members in database.
• Qualified members status by checking identification to ensure proper authorization of
individuals prior to allowing access to the showroom.
• Screened and routed high volume of calls.
• Oversaw application process for contractor applicants verified validity and created
“Referring Contractors List” on MS Excel.
• Handled all daily incoming and outgoing certified and priority mail, including payroll
checks.
• Greeted and coordinated invited guests for open house, collected “Visitors Pass” to check
against visitors log for legitimacy .
• Created monthly charts in MS Excel to calculate sales results and individual sales staff
performances.
• Took initiative to implement a daily log for visiting Members and 3 day Members. We now
had a system that was efficient to record such visits to the center.
• Created signage to communicate rules of the company which made the check-in process
flow much quicker.
ADMINISTRATIVE / CLERICAL
• Prepared welcome packets for new members.
• Collected payment for membership renewals.
• Ordered supplies as needed and restocked inventory.
• Successfully kept more than 600 manufacturers confidential library of catalogs up to date
on a weekly basis.
• E-mailed corporate office using Outlook to communicate problems regarding updating
corrections, missing materials, and missing update information.
• Reviewed and processed applications for customers for in-store credit.
• Open and closed register.
• Processed cash transactions and charge transactions.
• Operated a variety of office equipment, fax, copier, scanner.
• Handled large volumes of inventory, maintained files and records.
• Oversaw process of computerized reading program to ensure positive results.
• Converted the old card catalog system to a computerized system to more efficiently track
inventory and generate reports.
• Responsible for distributing teacher’s materials from the District at the beginning of each
new school year.
• Collected money for overdue books and sent out overdue notices and enforced fines.
SKILLS:
• Proficient in windows MS Word, Outlook, Power Point, and Excel.
PROFESSIONAL EXPERIENCE:
Receptionist, DirectBuy of Silicon Valley, Mountain View, CA 2005
-2009
Sales Associate/Cashier, Macy’s, Sunnyvale, CA
2003
Library/Computer Lab Specialist, Lakewood Elementary School, Sunnyvale, CA 1997-
2001
EDUCATION/CERTIFICATIONS:
Ocean Consultant Groups,
• Achieving Personal and Company Excellence
Mission College, Santa Clara, CA
Adult and Community Education, Sunnyvale, CA
Donna Resinkin 408-***-****
2
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