Customer Service Sales

Kristen I. Tieman

Phone: 949-***-****

Email: *******.******@***.***

Rancho Santa Margarita, CA 92688

Objective

To obtain a position within a dynamic organization where I can utilize my

professional skills, draw upon my years of experience, and demonstrate my

unique abilities, to benefit the position and company.

Key Qualifications

? Detail oriented ? Well organized ? Exceptional time management

skills ? Efficient multi-tasking skills

? Result oriented ? Proven track record ? Strong customer

service skills ? Excellent communication skills

? Excel/Word ? Great work ethic ? Excellent problem solving skills

? Highly motivated

Industry Experience

01/2011 to Present - Sales Representative, American Historic Inns, San Juan

Capistrano, CA

Website membership sales for Bed & Breakfast and Inns located within the

U.S. and Canada. Responsibilities include: 40-60 daily sales calls though

phone calls and emails to perspective new inns, updating information in

CRM, schedule call backs, process credit card payments through system for

membership sales, position requires strong customer service and follow up

skills to achieve membership sales and achieve weekly sales goals.

09/2010 to Present - Contract Property Reports, Coast 2 Coast Property

Report Serv., Laguna Niguel, CA.

Daily prospecting and cold calling to generate new business. Perform

property searches through numerous websites to research open Deeds of

Trust, HOA liens, judgments, and any other type of liens attached to the

property and property owner. Prepare property reports with researched data,

and then convert final data into completed PDF reports for email delivery.

Responsible for reviewing all company reports for accuracy prior to email

delivery to customer. Maintain high levels of customer service through

communication and follow through to ensure excellent customer service.

Responsible for daily updating of work flow excel spreadsheets to ensure

work flow is done to meet or exceed company requirements. Daily use of

Microsoft Word, Microsoft Excel, Adobe Acrobat and Outlook Express.

09/08 to 09/10 In-Store Sales Representative, Tieman's Fusion Coffee,

Irvine, CA.

Responsible for organizing, scheduling, and conducting in-store demo's for

the companies coffee products throughout Southern California retail chains:

Sprout's Farmer's Market's, Bristol Farm's Market's, and Albertson's.

Educated customer's regarding product's unique health benefits. Attained

very high conversion rates, consistently 8 out of 10 customers's purchased

product.

07/04 to 08/08 - Sr. Account Executive, United General Title Insurance Co.,

Newport Beach, CA.

Responsible for meeting and exceeding monthly sales goals. Developed and

maintained both new and existing customer relationships. Prospected and

cold called daily through phone calls and in person to generate new

customers. Developed proposals and gave presentations. Educated customers

in maximizing marketing strategies to increase their production. Kept high

levels of communication and excellent follow up. Maintained high customer

retention rate. Strived to exceed customer expectations. Attended real

estate industry related functions.

01/02 to 07/04 - Account Executive, Diversified Title Insurance Co.,

Newport Beach, CA.

Maintained existing customer base. Generated new business through

prospecting and cold calling. Conducted educational seminars to keep

customers educated in their industry. Maintained high levels of customer

service. Exceeded monthly sales goals. Attended seminars to educate self on

industry trends to increase sales production.

04/01 to 01/02 - Account Executive, Investors Title Insurance Co., Newport

Beach, CA.

Developed customers in new territory through prospecting and cold calling.

Conducted presentations to educate real estate offices and mortgage

companies. Attended Real Estate Board functions to develop new

relationships and increase exposure. Maintained strong customer service

levels. Developed marketing strategies to increase market share.

10/96 to 04/01 - Transaction Coordinator/Office Manager, Real Value

Properties, Burbank, CA.

Responsibilities: coordinated with escrow, managed and monitored buyer and

seller performance, reviewed escrow instruction's and closing statements

for accuracy, contingencies. Experience encompassed every aspect of real

estate sales from dealing with agents, residents, escrow, title, lenders,

and contractors. Managed all paperwork and production pertaining to real

estate and loan transactions. Developed and coordinated marketing

campaigns. Maintained strong client relationships for client retention and

client referrals. Responsible for creating and updating excel spreadsheets

to track production.

Contact this candidate