Customer Service Assistant

AMBAR ANETTE RAMOS

*****.*****@*****.*** . 818-***-**** . 10878 Bloomfield St., Toluca

Lake, CA 91602

Education:

University of Notre Dame Law School, J.D. May 2010

University of California Irvine, June 2005

Bachelor of Arts; Minor - Political Science

Objectives:

To secure a position with a well established organization with a

stable environment and growth potential that will lead to a

lasting relationship.

Work Experience:

Orange County Superior Court - Administrative Analyst - Sept 2010 -

July 2011

. Answered phones and directed calls

. Maintained program information in multiple excel

spreadsheets

. Experience with entry of cases into court's database system

. Interacted with the public

. Arranged appointments with prospective court units on

projects

. Created PowerPoint presentation for the court's executive

team

University of Notre Dame - Office Assistant - Sept 2008 - July 2010

. Maintained census information on multiple excel

spreadsheets

. Inputted program budget information into program budget

database

. Created PowerPoint presentation for the department

. Created flyers and brochures for the department

. Tracked multiple program projects on excel

. Answered telephones and recorded messages for all office

personnel

. Input addresses for office mailings

Institute for National Strategic Studies - Office Assistant - Feb 2006

- May 2007

. Tracked program budget using excel spreadsheets

. Maintained program inventory using excel spreadsheet

. Trained interns and assisted them with their projects

. Answered heavy volume phones and directed calls

. Arranged appointments for the Institutes senior research

fellow

. Attended meetings, in charge of minutes, composed letters,

managed travel

. Monitored office supplies and processed all purchases

. Maintained all program files using a complex filing system

Tabaks Health Products - Customer Service Representative - June 2005 -

Jan 2006

. Answered heavy phone calls

. Assisted customers in placing phone orders

. Heavy data entry from customer files to monthly reports

. Documented customer complaints

. Assisted in the sale of products to customers

. Continuously attended sessions on product updates

UC Irvine, Latino Studies Program - Program Assistant - March 2004 -

June 2005

. Answered phones and directed calls

. Ordered materials for professors

. Maintained expense database for the program

. Maintained files of past program activities including

course listings

. Tracked professor accounts via excel spreadsheets

. Prepared formatted and typeset newsletters and information

flyers

. Maintained program mailing list database

UC Irvine, Study Abroad Center - Program Assistant - Sept 2003 - June

2004

. Tracked inventory of brochures

. Answered phones and directed calls

. Maintained database for students that I spoke with

including their country-program and academic objectives

. Set-up promotional displays during student orientations

. Arranged and stocked brochures on shelves and displays

Achievements & Activities:

Dean's List - Junior and Senior year

Awarded funding by UCI's Undergraduate Research Opportunities

Program

UC Irvine student representative at the 2005 Naval Academy

Foreign Affairs Conference

Computer Skills:

MS Word, Excel, Access, PowerPoint, Outlook, SPSS, Internet,

Research, 77 wpm, proficient in data entry, alpha numeric and 10

key entry.

Language Skills:

Native English and Spanish (speaking, reading, and writing).

References available upon request

Contact this candidate