Human Resources Customer Service

J E R E M Y F. YA N C E Y

Phone: 347-***-**** Email: ******.******@*****.***

Address: *** **** **** ******, ***. 6, New York, NY 10011

SUMMARY OF QUALIFICATIONS

Highly qualified and well developed human resources specialist with extensive experience in employee recruiting

and benefits management. Adept at conducting employee relations, implementing strategies for improving workflow

productivity, and providing administrative support to upper level human resources staff. Currently seeking a position

in Human Resources, I bring over 4 years of experience as follows:

Online Recruitment

Recruitment Planning Benefits Analysis

Customer Service

Administrative Support Employee Mediation

Career/Vocational Training

Job Processing Administrative Training

PROFESSIONAL ACCOMPLISHMENTS

Employment

Maintained and created up to 60 job postings on various higher education recruitment websites

Conducted regular follow up with a team of over six HR Managers/Recruiters regarding recruitment planning and

strategizing

Used over 10 social and professional networking sites to identify and source potential candidates

Benefits

Coordinated the acquisition of medical, dental, vision insurance coverage and flexible fringe benefits programs

for over 500 current employees and new hires

Prepared and coordinated the benefits orientation for over 100 new hires, which included faculty and

administrative staff

Oversaw the maintenance of thousands of employee benefits records on the FileMaker Pro database

Administrative Support

Mediated communication between HR staff and over 2,000 employees at a higher education institution

Assisted in scheduling interviews, meetings, conference calls, as well as other forms of correspondence between

HR staff and current/potential employees

RELEVANT EXPERIENCE

Boston College Department of Human Resources – Employment Office Sept. 2006 – May 2009

Undergraduate HR Assistant

Coordinated interviews, prepared offer letters, scheduled meetings, and provided support for special projects

Attracted qualified employees and matched them to jobs using several higher education and diversity websites

Managed candidate expectations by carefully communicating employment/hiring status

Assisted with duties requiring computer and administrative skills that included Microsoft Word and Excel,

Peoplesoft, and the utilization of several job recruiting websites

Boston College Department of Human Resources – Benefits Office May 2008 – Sept. 2008

Undergraduate Benefits Assistant

Assisted with scheduling and conducting benefits orientations that covered health insurance, life insurance,

retirement, and tuition remission plans

Conducted benefits cost analyses, managed the benefits renewal/open enrollment process for university faculty

and administrative staff

Maintained benefits files in Microsoft Access, Excel, and Filemaker Pro for current employees and

former/inactive employees receiving COBRA benefits

EDUCATION & TRAINING

New York University Sept. 2009 – May 2011

M.A., Counseling for Mental Health & Wellness

Boston College Sept. 2005 – May 2009

B.A., Psychology & Sociology

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