Manager Management
Resume:
Vera Carolyn Govan
Willowick, Ohio 44095
Cell: 216-***-****
******@********.***
Objective: Master’s of Healthcare Administration with more than 25 years health care experience and 20 years
in medical complaint management is seeking to blend with your organization.
Profile:
Extensive knowledge in a major healthcare facility
Demonstrated aptitude for learning new skills
Reputation for being a team player
Able to facilitate excellent rapport and communication with patients, families and staff at all levels
Strong history of analytical skills
Dedicated to striving for excellence and improvement
High degree of confidentiality
Proven ability to think critically and “think out-of-the box”
Skilled with multi-tasking and prioritizing
Ability to provide leadership in presentations and training and education
Experience:
Bryant & Stratton, Cleveland, Ohio 2011
Adjunct Faculty in Health Service Management
Pioneering the Health Services Management program on the Bachelor’s level
Expanding role to include Legal and Ethical Aspects in Healthcare
Act as resource for staff regarding questions about this new program
Responsible for abstracting, coordinating, delivering and assessing educational materials
Supplemental Health Care 2010
Staffing Manager
Allied Staffing Manager
University of Phoenix 2007-2010
Corporate Education Liaison
Established Health Care Segment for Education
Developed CEU presentations for inclusion of Health Chairman
Supervised workload for two employees and trained individuals
Senior CEL and team lead
Responsible for setting external events and coordinating on-site events as required
Cleveland Clinic 1984-2007
Training for new hire on boarding in Nursing Office
Trained for staffing and attendance
Promoted to Administrative Secretary III for General Medical and Pediatric Nursing
Assisted in development of Emergency Management Protocol
Assisted in Diabetes Management testing for staff certification
Promoted to Administrative Secretary II in Ombudsman Office
Established security measures for office
Developed new forms for managing complaints/compliments
Promoted to Administrative Secretary I in Ombudsman Office
Established parameters for case load
Training for all on boarding employees to office
Acted as office manager
Confidential assistant to Director
United Way Chairman
Patient Safety Committee
Employee Wellness Committee
Promoted to Administrative Coordinator II
Designated Special Investigator for General Counsel
Designated to determine intubation injury dental injury payouts
Responsible for all events planning, i.e. multi-facility teleconferences, meetings, educational events
Education:
University of Phoenix 2010
Master Healthcare Administration
Myers University 2006
Bachelor of Science in Business Administration with Legal Studies Curriculum
Affiliations:
Eagle Wings-Board of Advisors
Computer Skills:
Proficient in MS Office, Visio, EPIC, PowerPoint, Outlook, Attachmate Extra, Single-Point-Sign-on
Contact this candidate