Customer Service Manager

Cassandra J. Hill

Winston Salem, NC *****

336-***-****

**********@*****.***

Objective:

Seeking a position in Customer Service where my extensive t raining will be fur ther

developed and utilized.

Experience:

Key Holder, Lane Bryant Inc.

April 2002- December 2004

• Responsible for opening and closing retail store.

• Improved customer service on customer feedback.

• Sold women’s’ clothing, coats, suits, swimwear, and active wear.

• Handled large sums of monies, and bank deposits.

Assistant Manager, Victoria’s Secret Stores

November 2000- February 2002

• Opened new specialty boutique.

• Placed orders to restock merchandise ad handled receiving of products.

• Managed scheduling reports, email, inventory and maintained clientele books and

reports.

• In tegrated new register functions.

• Extensive work with visual standards and merchandise on high ticket i tems.

Greeter, Flow Chevrolet Winston Salem, NC

March 1999-Decmber 2000

• Great ability of presentation and dealing with the customers.

• Profound ability to negotiate and handle customer request.

• In depth terminology of automobiles and their terminology.

• Exceptionally good convincing power with excellent communication and

i nterpersonal skills.

Education:

Ashworth College, Norcross, GA

September 2009-Present

Professional Bridal Consultant

• Being familiarized in many social t raditions that in fluences the way wedding

ceremonies are carried out and ways to customize weddings for the customer.

Forsyth Technical Community College, Winston Salem, NC

May 1984- December 1986

Associates Degree: Business Administration

Computer Skills:

Computer Skills:

• Proficient in M icrosoft Word, Excel, Power Point and In ternet Explorer.

• Fax machines, copy machines and scanners.

Contact this candidate