Quality Assurance Technician

LORI DAVIS

**** ****** ****

Laurel, Maryland ***08

Cell Phone: 240-***-****

*********@*****.***

Career Objective

To obtain an entry level position as a Pharmacy Technician, where I can

continue to enhance and develop my hands on skills with measuring and

distributing pharmaceutical drugs, pharmacy training and knowledge in the

pharmaceutical field.

Educational Background

Sanford Brown Institute, Landover MD

Pharmacy Technician- Anticipated Date of Graduation - July 2011

* Introduction to Pharmacy: assist the pharmacist in direct patient care

and retail pharmacy operations; examined regulatory laws and agencies,

retail business structures and practices, pharmacological terminology.

* Pharmacy practice: authenticating and processing the physician's

medication orders.

* Computerized medication information databases

* Medication Management: medication management, dosage calculations,

drug classifications and effects, aseptic techniques, records keeping,

and communication practices will be covered.

* Pharmacy Operations: medication preparation; prescription

interpretation and filling; and data entry, billing, and collections

practices. Utilize pharmacy software, discuss principles of patient

education, and examine methods for improving patient care outcomes.

* Sterile compounds, Parenterals, and IV Admixtures: use of sterile

compounds, parenteral medications, and intravenous admixtures, with a

focus on general and specific IV procedures and the role of the

pharmacy technician. Chemotherapeutic therapy and experimental drug

trials are discussed.

* Medical Law and Ethics

Skills/Certifications

* Motivated and enthusiastic self starter with strong organizational

skills, excellent performer in dynamic, fast-paced environments with

an exceptional ability to handle multiple tasks simultaneously.

Nationally Certified/ PTCB; HIPAA Privacy Act Workshop Completion;

Maryland State Board Certified; CPR/AED Certification; Windows XP, MS

Office Suite; Word Perfect, Microsoft Word, Microsoft Excel, Microsoft

Access, Power Point, Print Shop, Windows 3.1, 95, 97; TDD machine for

the hearing impairedICD-9: CPT Coding: Fax; and a multi-lined phone.

50 wpm.

Professional Experience

Protocall Communications

Laurel, Md.

Quality Assurance Specialist

March 2010 to Present

* Quality monitor all sales and lead generation representatives

* Complete a monitoring form during each monitoring session and offer

constructive feedback to TSR's and Management, when necessary

* Work with clients during remote monitoring sessions with the upmost

client and employee confidentiality

USGS Patuxent Wildlife Research Center Bird Banding Laboratory

Laurel, Md.

Office Automation Clerk

October 2008 to August 2009

* Enter data encounter entries into the Oracle computer system

* Sort and file band correspondence

* Operated the copy and fax machine

* Answer the 1-800 Bird Band Report Line

* Assist in the Mail Room

References Available upon request

Contact this candidate