Security Manager
Resume:
Rashidi Anthony
**** ******** **. **, *****, OR *7305
**********@*****.***
Objective
To obtain a position that utilizes my skills within the customer
service field.
Work Experience
Oregon State Police, December 2010 - April 2011. Salem, OR
Telecommunicator II
> Responded to telephone questions on traffic, criminal, and fish and
game laws; provides general telephone information to the public.
> Directly received or through the computer assisted dispatch
notification by Telecommunicator 1 incoming telephone reports of
accidents, complaints, criminal activities. Placing calls for general
police assistance and records them into the Department's computer
assisted dispatch system with 100% accuracy using codes, maps, and
other resources to route information.
> Received radio requests using multiple radio frequencies involving
police, highway, and other emergency services for wanted/missing
persons, stolen property, stolen vehicles, vehicle registration and
driver's license information; obtained and transmitted information to
officers; accurately logged information and requests on Department
computer assisted dispatch system.
> Performed inquires and interpreted information from the Law
Enforcement Data Systems (LEDS), DMV, National Crime Information
Center (NCIC), and National Law Enforcement Teletype System (NLETS);
uses this information with its interface with the computer assisted
dispatch system; disseminates law enforcement information; makes data
entries; sends and receives messages nationwide.
Longwood Security Services, February 2008 - June 2010. Boston, MA
Special Police Officer
> Work in conjunction with the Boston Police Department to patrol
housing developments throughout the city of Boston.
> Conduct investigations into matters such as trespassing individuals,
housing issues, and illegal activity.
> Apprehend and arrest individuals involved with illegal activity on
properties.
> Collaborate with property managers to maintain safety and order on all
properties.
> Write accurate, detailed reports on any and all incidences, arrests,
and problems that occur.
> Periodically serve as dispatcher, responsible for coordinating all
communication between property tenants and company units on patrol and
dispatching aid as necessary from Boston Police, EMS, and Fire.
Northeast Security Services, April 2007 - February 2008. Boston, MA
Road Supervisor/Security Officer
> Inspecting and traveling to multiple properties contracted to
Northeast Security throughout the state of Massachusetts.
> Charged with conducting uniform inspections of our officers and
examining their knowledge of shift duties and emergency procedures of
the property to which they are assigned.
> Patrolled private business properties and collaborated with property
managers to maintain safety and order at all sites.
> Provided transportation to various properties throughout the state
for officers without personal vehicles.
Citizens Bank, June 2005 - February 2007. Medford, MA
ATM Claims Investigator
> Investigated and helped to resolve cases of cash withdrawal
discrepancies as well as unauthorized transactions against a
customer's account.
> Effectively communicated with customers via telephone regarding
questionable account activity and working with them to find the best
course of action to successfully resolve their claim.
> Utilized video surveillance to aid the customer in cases where an
individual is suspected of making unauthorized withdrawals using their
bank card.
Allied Barton Security, September 2003 - May 2005. Boston, MA.
Security Officer/Shift Supervisor
> As a shift supervisor maintained above average performance and
developed a strong relationship with the building management and its
tenants.
> Responsible for training and supervising new officers.
> Tasked with controlling building sites, observing and reporting on
any unusual activity taking place on the premises.
> Provided the property manager with monthly reviews of the officer's
performance throughout the shift.
> Responded to tenant complaints in a timely and professional manner to
ensure superior service and satisfaction.
Education
Quincy College. Computer Science Major.
Quincy, MA.
References Available Upon Request
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