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Human Resources Customer Service

Location:
7981
Posted:
February 09, 2011

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Resume:

Jennifer Wilson

abg0mv@r.postjobfree.com

201-***-****

Experience

Sr. Human Resources Generalist

Consultnetworx, NJ 07/2010 – present (part time)

Streamline HR functions and forms by going almost entirely paperless and web based.

RFP, selection and implementation of applicant tracking system.

Draft communications for both clients and contractors.

Human Resources Specialist

The Ascher Group, Roseland, NJ 11/2006 – 03/2009

Sourced, interviewed and placed candidates.

Managed employee relations which included employee and client issue resolution.

Conduct benefits open enrollments, as well as the day to day benefits questions.

Support the RFP, selection and implementation of new applicant tracking system.

Controlled all processes surrounding on boarding of new employees.

Human Resources Staffing Specialist

Novartis Pharmaceuticals (Kelly Engineering), East Hanover, NJ 7/2006 11/2006

Presented and administered new employee orientations weekly.

Managed all aspects of on boarding, including relocation packages and company cars.

Human Resources Generalist

Hatch Mott MacDonald, Millburn, NJ 4/2006 – 7/2006

Sourced and screened potential candidates.

Benefits, disability, worker’s compensation and general human resources administration.

Conducted new hire orientations as necessary.

Human Resources Staffing Coordinator

ADP, Parsippany, NJ 4/2005 – 4/2006

Managed the hiring process for new employees from pre offer to first day of employment, including background

investigations, employment verification, criminal record checks and drug tests.

Acted as point of contact between corporate counsel, recruiter, HR staff and candidate when background check

results produced sensitive and potentially damaging information.

Prepared quarterly reports that ensured Sarbanes Oxley (SOX) compliance.

Human Resources Communications

Mellon HR Solutions (Volt Staffing) Little Falls, NJ 6/2002 – 3/2003

Interpreted client’s company policies into easy to understand help text for call center employees.

Wrote standard operating procedures and customer service inquiries for call center staff to assist them in fielding

questions.

Exit survey administration.

Human Resources Communications/Special Projects

Bear, Stearns & Co. Whippany, NJ 2/1998 – 12/2001

Drafted communications regarding human resources policies and benefits; partnered with marketing to ensure

proper branding of communications.

Researched state laws to aid in developing new company policies.

Web design, including layout, content, and development of company intranet site which included the presentation

of personalized benefits information.

Human Resources Communications/Special Projects

Bear, Stearns & Co. Whippany, NJ 2/1998 – 12/2001 (continued)

Organized and implemented annual benefits open enrollment for over 10,000 employees, both paper and web

based.

Human Resources Assistant

Kumon USA, Inc., Teaneck, NJ 1/1996 –2/1998

Payroll administration which included using ADP software, payroll account reconciliation, and expatriate payroll.

Benefits administration of medical, dental, life insurance, flex spending and retirement accounts.

Event planning, which included coordinating travel to company wide meetings twice yearly in addition to the

holiday party and summer barbeque.

New hire orientations.

Education

B.A., Psychology, Fairleigh Dickinson University Teaneck, NJ

Provisional NJ Teacher Certification – Pre K – Third Grade

Computer Skills

Microsoft Office Suite and Visio

Paychex

Sendouts

Lawson and Crystal Reports

Brass Ring and Taleo

PeopleSoft

ADP Payroll Software

Cluen Encore 4.0

ARIBA

Lotus Notes



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