Customer Service Human Resources
Resume:
DAMARIS VICKE
************@*******.***
Bay Harbor Islands, FL 33154
OBJECTIVE
Seeking a position as a Receptionist to utilize my strong customer service
and clerical skills.
SKILLS
. Highly motivated
. Highly efficient
. Strong ethics
. Problem Solver
. Results driven
. Highly organized
. Proficient in English and Spanish
. Strong customer care skills
. Strong writing skills
. Experienced in multiple areas of the Hospitality industry
. Data Entry
. Filing
Computer Skills
. PC and Mac platforms
. Word
. Power Point
. Outlook
. Microsoft Project
. Photoshop
. Illustrator
EDUCATION
Art Institute of Fort Lauderdale
A.A., Web Design and Interactive Media - January 2011-Present
PERSONAL EXPERIENCE
Promidi Music Studio
Brickell, FL
Receptionist
August 2009 - Presently
. Directly responsible for answering customer inquiries
. In charge of making new clients via e-mail and phone
. Clerical duties such as filing, sending and receiving faxes, e-mail
responses, appointment setting, maintaining client database
El Credito Cigar Company
Miami, FL
Call Center Sales September 2006
- December 2008
. Responsible for customer service inquiries and orders via e-mail and
telephone
. Responsible for receiving and shipping by the deadline
. Directly responsible for bank deposits
. In control of data entry and updating data for existing and new
clients
. Responsible for creating and filing Invoices and/or other documents
Strike Miami Sports Bar
Miami, FL
Hostess/Event Organizer/Server June
2004 - April 2006
. Direct contact with guests offering an excellent first impression
visit
. Responsible of presenting menus and daily specials
. Responsible for planning seating charts by controlling confirming
reservations and walk-ins
. Arranged parties and special services for diners and caterings to
small and large parties or events
Human Resources Assistant:
. Responsible for maintaining employee databases
. Directly assisted human resources manager in recruitment process, and
interviews
Continental National Bank of Miami
Miami, FL
Receptionist
March 2000 - June 2004
. Director of first impression
. Assured excellent customer service to walk-ins and incoming telephones
. In charged of logging mail and packages (UPS, FedEx, DHL, USPS)
. Responsible for distributing mail to correspondence
Proof Operator
. Responsible for assisting bookkeeping department with clerical duties
such as filing, data entry, verification of signatures, and mailing
customer bank statements
. Directly responsible for processing checks and bank drafts through an
MICR encoding machine
. Balanced and reconciled daily deposits
. Prepared items for batch processing to be sent to a federal reserve
bank
Freelance Graphic Designer
November 2010 to present
Projects include:
. Creating brochures, flyers, business cards, t-shirt designs, posters
. Sewing textiles, placing art, screen printing, basic web design.
Contact this candidate