Customer Service Administrative Assistant
Resume:
Jeanne Ligocki
Harvard, Illinois 60033
Cell 815-***-****
*************@*******.***
EMPLOYMENT:
As an Administrative Assistant I have worked in medical, small office and
corporate workplace environments. I have used several software packages
including MS Word, Excel, Powerpoint and PrintShop. I am very organized.
Seeking a part time clerical position where I can help your organization
with everyday tasks. Confidentiality was of great importance in each
position.
Re/Max Real Estate 5/20/10 - 10/15/10
. Prepare paperwork for new listings and closings; send faxes; filing,
scanning & copying
. Property searches for information regarding a particular listing
. Maintaining files for properties
. Entering information in calendars
. Large mailings
Social Security Administration 11/16/09 - 5/18/10 (Temporary Position)
Placed through the SCSEP (Senior Community Employment Program-Temporary
Position)
. Collecting, preparing and distributing mail; distributing faxes &
filing
. Stocking paper and supplies; maintaining and ordering pamphlets &
forms
. Maintaining folder shipment lists; Fed-X, UPS and USPS box shipments
. Running appointment reminder program
. Photocopying training materials and other clerical duties
Rasmussen College 11/2007 - 3/2009
Administrative Assistant
. High volume phone work and customer service.
. Directed calls to proper person or took messages.
. Entered new student information in computer and set up files.
. Directed files to Academic Dean and then sent welcome letters.
. Follow up with transcripts and any background checks for select
students.
. Delivered incoming mail and took care of postage meter operations.
Package shipments.
. Responsible for maintaining office equipment, service calls,
environmental issues.
. Filled in for Student Accounts Manager during her absence.
Liberty Mutual Insurance Company 9/2004 - 11/2006
Sears Dedicated Unit - Claims Creation Unit - Customer Information
Representative
. One of four Customer Service operators answering calls from claimants
and Sears employees.
. Directed calls to proper adjuster or take messages.
. Pended claims received from the Sears Call Centers then assigned then
to an adjuster.
. Created claims from attorney and claimant letters.
Convergys Corporation 4/1985 - 1/2004 $2.2 billion Company specializing
in outsourced billing and customer care software and information systems.
Group Assistant - Program Management/Data Management Team
Program Management is responsible for managing the business aspects of one
or more assigned programs. Served as the primary client interface for all
business issues including, but not limited to: contract development,
contract compliance, Convergys revenue forecasts, invoicing services to the
client, and SLA negotiation.
Jeanne Ligocki
Page Two
. Provided back-up support to other administrative team members, which
included reception.
. Highly organized and saw projects from start to finish completing well
within the given timeframe.
. Worked extensively with management in the Program Management Team
researching and preparing monthly reports on Excel spreadsheets. Data
was imported from the financial management system (WMS). Collated and
distributed several monthly reports.
. Responsible for maintaining office supplies, equipment, service calls,
environmental issues.
. Created on-line problem detail forms used for interaction between
client and customer support representatives.
. Processed invoices; organized meetings/lunches; typing;
copying/binding.
. Formatted flowcharts, timelines and documentation.
. Set up a Diversity Library and Documentation Library.
. Prepared and assembled travel expense reports for 25+ department
members.
. Created and set up a recycle cube for office supplies and lowered
costs 66%..
. Worked closely with Director of department doing administrative tasks
including producing the Women in Management Quarterly Newsletter.
Designed letterhead for this project.
. Performed all clerical duties as needed. Several letters of
commendation were sent to my manager for exceeding the expected job
objectives.
. Involved with confidential personnel reporting regarding yearly
reviews and salary increases.
. Worked with travel agency and hotels setting up frequent business
travel, dinners and recreation for team and clients.
Registrar - Educational Services
. Scheduled all classes for the local office.
. Processed registrations for the classes, various typing/binding of
classroom materials; ordered supplies for ES staff and the classroom
training.
. Prepared and distributed course announcements, sent pre-course
assignments, rosters, ensured proper maintenance and repair of
equipment.
. Scheduled, prepared and cleaned the training rooms.
. Maintained storerooms holding course materials.
. Prepared invoices and worked with outside vendors for local ES
training.
Receptionist/Administrative Assistant - Data Processing Consulting Group
. All clerical duties; formatted proposals and requirements documents
sent to clients; filled in for Office Manager when needed; made sure
all timesheets and expense reports were correct. Set up documentation
library. Performed reception duties and did all the typing which
included formal proposals for the four person sales staff and office
management. Prepared offer letters for new employees.
Schaumburg Family Physicians 3/1980 - 3/1985
Receptionist
TRAINING AND DEVELOPMENT:
360 Professional Skills Training/Department of Labor
Excel Software classes
The Indispensable Assistant
Self-taught PageMaker, Print Shop, Word and WordPerfect as well as other
software listed below.
SKILLS:
MS Word, Excel, PowerPoint
PeopleSoft; Lotus Notes; Outlook
Seagate Crystal Reports; Familiar with Quickbooks
PageMaker; Print Shop
Calendar Creator; Publisher
The Internet; Mailroom duties
Contact this candidate