Customer Service Administrative Assistant
Resume:
Karen Denise Bledsoe
Raleigh, NC
27613
Objective: To utilize my experience with a company with a wide range of
opportunities.
Education:
Hardbarger Junior College of Business
Raleigh, North Carolina
Course of Study: Data Entry
Graduated: July 1989
Experience:
UPS / Interim Personnel Temporary Agency
Customer Service - Teleservicing - AS-400
11/02/1992 - 12/30/1993
Assist customer with shipping packages, tracking packages, billing
questions.
Primary Slims Administrator / Healthcare Associate / Major Accounts
Associate
12/30/93 - 5/31/2010
Track and obtain potential Volume and Revenue for UPS. Work on various
reports, assist customers with billing issues, track packages, set up
accounts and order supplies.
Employment Associate
Responsible for supporting Human Resource functions as an administrative
resource. Tasks include phone coverage; dispatch calls from the
Employment Center main desk, schedule tours, assist interviewer with
processing employees for hire, photo ID's for employees, schedule
interviews ( Peak Season ), work with UPS system functions ( Gems, Hris,
WorldShip).
Administrative Assistant
Key training rosters from employee training. Weekly "ARMS" (Absence Risk
Management System) report is sent to Business Managers; report has a list
of employees who are on "Workers' Compensation and Short Term Disability".
Monthly "OSHA (Occupational Safety and Health Administration) Injury and
Illness reports are sent to Business Managers. MVDC's (Motor Vehicle
Department Certification) clear employees for certification. Request MVR's
(Motor Vehicle Records) on employees through USIS. Back up person for
accidents; follow up with Business Managers on employees who have had an
accident and key first day follow up on accidents. Run "HRRS" (Human
Resources Reporting System) queries upon request. Send service level
plaques to employees with five, ten, fifteen years of employment with UPS.
Answer incoming calls from internal and external employees and customers
requesting information. Email or fax DQF files upon request; employment
history applications, mail paychecks to employees, work with UPS system
functions Gems (Global Employee System), Hrrs and ship letters and packages
on CampusShip system. Copy and key DOT Physicals to send to Xerox to be
imaged.
Gateway Technology
Conversion Operator
1/15/93 = 12/31/93
Used a PC base system with windows applications to proof and edit documents
for customers.
Eli Research
Freelancer - Independent Contractor
12/10/98 - 12/02/99
Formatting data for a trade journal -publishing group for "Healthcare"
related issues. Database is available for the clinical laboratory
industry. Typing is compare against a database to determine if there is
any duplication with previous names. Names are added to a permanent
database for mailing. List comes in the form of directories, books and
information on CD or a website to be visited.
Greene Resources, Inc. /RTI International
Telephone Interviewer
9/28/06 - 01/06/07
Conducted survey research for a non-profit call center
Skills:
10- KEY 8830
Data Entry: Alpha and Numeric 7562 Keystrokes
Typing: 38 Wpm
Microsoft Office and Internet
References: Available Upon Request
Contact this candidate