Customer Service Representative
Resume:
Daisy Puebla
*** *. ******** **. *******, CA ****2 909-***-**** *********@*****.***
Seeking to obtain an interesting, long-term Customer Service position with a growth oriented company.
SUMMARY OF QUALIFICATIONS:
4 + years Customer Service experience
3 + years Office Clerical
Bilingual: Can read, write and speak in both English and Spanish
Customer Service/Sales Skills: Excellent problem solving skills, such as
Provide quality and courteous customer service expediting challenges that customer's present in a
quick and efficient manner
Greet customers upon arrival
Strong organizational, time management, and
Responsible for selling products via phone
multi-management skills
Assist in resolving customer requests, complaints
and requests for refunds and adjustments
Office Clerical Skills:
Answer customer’s questions via telephone and
Complete data entry
in- person inquiries
File alphabetically and numerically
Take and process customer orders
Answer multi-line phones
Arrange for gift wrapping
Made appointments for clients and answered
Prepare special order worksheets
visitors’ questions
Answer and relay telephone calls
Experience with Microsoft Word, Excel,
Receive, sort and deliver mail
Windows XP, and PowerPoint
PROFESSIONAL EXPERIENCE:
Starcest Products Perris, CA
Customer Service Representative 06/2009-02/2011
Air Solutions Perris, CA
Receptionist 02/2007-
04/2009
Alcohol and Drug Rehabilitation Fontana, CA
Secretary 12/2001 to
05/2003
El Ranchito Market Corona, CA
Cashier/ (Unpaid Work Experience)
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