Customer Service Manager

Shannon R. Banks

**** **** ***** **** ******,Tx . 469-***-****.

*****************@*****.***

A highly motivated, experienced professional with underwriting, leadership,

customer satisfaction, and relationship-building skills ready to take the

next step towards a success career.

Summary of Qualifications

. Extensive, proactive underwriter experience in the banking data entry.

. Experienced with managing the daily operations of a financial

institution.

. Excellent communication skills, both written and oral.

. Experienced in customer satisfaction.

. Work well under pressure and able to meet deadlines.

. Ability to multitask in a high pace enviroment.

. Innovative and effective problem solver.

. Aggressive, outgoing, personable, excellent probing ability.

Education

Diploma - Skyline High School Magnet Center - 2004

Professional Experience

Financial Freedom Of America, - Dallas, Texas

03/2009 - 04/2011

Underwriting/Team lead

. Responsible for all in coming and out going mail.

. In putting and processing all data that comes through the company.

. Preparing welcome kits for new clients and mailing them out.

. Complete and updating clients profile on a daily basics.

. Configuring client's payments (Accounting).

. Auditing and analyzing accounts.

. Scanning all paper work in to negoiators.

. Filing and alphatizing all paper work.

Team Lead

. Overseeing and managing a team of six.

. Responsible for making sure all work is accurate and done in a timely

manner.

. Managing all breaks and lunches.

. Evaluating employess on their progress and improvement.

. Conducting weekly meeting on projects, deadlines, and overcoming

obstacles.

Southwest Dispatch Center, - Dallas, Texas

03/2008 - 02/2009

. Responsible dispatching Fire, Police and Ambulance when needed.

. Answering in bound and making out bound calls.

. Answer the dealer calls in regards to accounts that they have

submitted.

. Setting up appointments and dispatching technicians as needed.

. Taking text over the data of the company on a monthly basic.

Bank of America, - Dallas, Texas

02/2006 - 02/2008

Front end Teller

. Teller - six months - Complete basic teller transactions as well look

for opportunities to refer customers to a personal banker for up

sales.

. Sales and Service Specialist - five months - Handle all customer

service issues, open accounts, and create interest in banking products

to lead to other sale opportunities .

Software Proficiency

. Proficient in Windows 7

. Microsoft Word

. Windows XP and 2000

. CSW (Customer Service Workstation)

. Ten Key

References

Shedrick Banks

- Dallas Gutters - Operations Manager - 214-***-****

Domeanica Carter-Banks

- Graphic Designer - 469-***-****

Tanisha Ransom

- Monitronics - Funding Coordinator - 214-***-****

Ashley Robinson

- Costco Wholesale - Store Manager - 214-***-****

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