SUMMARY
As a Sales Assistant/NSF/CSR, support of field/sales staff including
preparation, maintenance and distribution of marketing materials in
hard copy and web formats. Successful trade show planning and
participation, including travel planning and coordination of booth
staff and product for up to 22 manufacturers.
As a CADD/GIS technician in both cartographic and architectural
arenas including conversion of files to various CADD and GIS formats
and collection and maintenance of tabular data in both Excel and
database formats. Accomplishments include:
Creation/maintenance of workflow and documentation of procedures
(including QA/QC and proposed workflows), interviews,
recommendations (Needs Assessment and Implementation Planning).
Successfully build/maintain databases from both electronic and hard
copy sources, both in-house and for client applications.
Managed on-site staff in both administrative and technical areas,
while acting as liaison with client.
Created a 2 volume in-house timeline using various forms of data for
tracking of efficiencies on a multi-year conversion project.
Earned Master Operator certification using Smallworld software
allowing me to train and mentor junior staff members, both
professional and high school students. This technical expertise
provided support for non-expert management and facilitated
understanding between provider and client.
Previous experience includes cartographic drafting for various
projects, including creation of color separation maps in preparation
for US Military Operation Desert Storm.
EXPERIENCE
Daycare for a family member, caregiver for an elderly
cancer/heart patient, family farm.
Creeden & Associates, Glenview, IL
SA/NSF/CSR
Representing 25+ lines of hardware, electrical, plumbing, lawn
and garden products.
Managed content and pricing for several manufacturer databases.
Achieved customer satisfaction by addressing customer requests
and processing orders.
Managed documentation of departmental procedures to facilitate
training of new staff and maintain standard operating
procedures.
NSF Team - Primary support for field staff of 30+ across the
country, including support and training preparation for new
field staff. Managed in-house databases and maintained and
distributed marketing materials for sales staff.
Successfully managed various aspects of trade show
participation for up to 22 manufacturers. Created and
maintained marketing materials for distribution and publication
to corporate website.
Daycare for a family member, family farm.
SD.I (System Development. Integration), Chicago, IL
Senior Consultant - General
CADD services for various Real Estate clients, including lease
maintenance, authoring, documentation, and procedural support
for workflows using Access, Crystal reports and SD.I's ProFolio
tool. Projects include:
McCormick Place West Expansion - CADD services for electrical
contractor during design phase of the expansion.
City of Chicago's Office of Emergency Management Communication
(OEMC) - Design and creation of Crystal reports including
tenant occupancy square footage, disabled tenant information
and Emergency Evacuation Team details to be provided
periodically to the OEMC.
City of Chicago, Department of Revenue - support of Crystal
reports analyzing revenue streams from various offices, queries
for adjustment transactions and payment type breakdown
analysis.
Village of Elk Grove - Project Manager, CADD file maintenance
and QA/QC, streamline, develop and document maintenance
procedures.
City of Chicago, Department of Aviation - O'Hare Airport
Cabling Study - CADD services, detailing communications
facilities for cabling study.
Chicago Public Schools/SBC - CADD services, QA/QC, developed
and documented CADD procedures.
ComED - CE*GIS Project - Responsibilities included acting as
primary client contact on-site, management of staff in
different phases of data conversion using Smallworld technology
and consolidation of ComEd's operational data. Other
responsibilities include: maintain scheduling, produce status
reports, set database and tracking of different project
specific tasks, working with client to develop and document
specifications and procedures, supervision and training of
junior staff in equipment, software and conversion procedures,
QA and support of client staff.
City of Chicago, Chicago Emergency Communication Center -
Basemap development, street centerline and structure feature
enhancement, address attribute updating, validation and QC.
Needs Assessment and Implementation Planning for local
government agencies, including interviews and reporting as part
of a team. Primary focus in these projects was on conversion
of existing sources and QA/QC planning.
EDUCATION
Vendor Training:
Smallworld Master Operator
Smallworld Systems Administration
ESRI: Introduction to ArcInfo for NT
Intergraph: Introduction to GeoMedia, GeoMedia Professional
Crystal Reports
Presentation:
Steps in Developing an Effective QC/QA Plan for Local
Government
SKILLS
Operating Systems
Windows
Software
Bentley MicroStation/Intergraph GeoMedia
ESRI
AutoCAD
Microsoft Office
References available upon request.