Customer Service High School

Location:

Posted:

August 09, 2011

J ennifer Kapiloff

********.********@*****.***

OBJECTIVE

A position as a receptionist or office clerk with a well established dealership

o r corporation.

S KILLS PROFILE

• Knowledge of and experience of the auto industry.

• Good filing and organizational skills.

• Experience in most all aspects of operations of the dealership.

• Ability to take accurate phone messages and deliver messages promptly.

Good customer-relations background.

EMPLOYMENT HISTORY

Customer Service Associate. 2 008-current

Hickory Farms, Redlands, Ca.

• Successfully complete all jobs by time requested.

• Customer service.

• Cashier

• Food Handling.

Dealer Service Coordinator 2007-2008

Car Buy Choice, Inc. Riverside, Ca.

• Ability to take accurate phone messages and deliver messages promptly.

• Interact with lenders to quickly expedite funding.

• Set appointments for service.

• Check in vehicle for service, up sell repairs and service.

• Ordered and maintained parts for the service department.

• Expedite DMV paperwork for customers.

• Supervised reconditioning of used car for resale.

D ealer Service Rep. 1 997-2001

Americredit Financial Service Irvine, Ca.

• Successfully verified and funded loan packages.

Maintained and serviced 5 dealerships in the Orange County area as an

e ffective buyer.

EDUCATION

Diploma

Westminister High School

1 991

R iverside Community College 2 008-current

P sychology Major