Technician Service

John Mulcahy

**** *. ***** **

Visalia, CA

Cell 559-***-****

Email: ************@*******.***

My goals are: To offer my extensive knowledge and understanding of

operations and project management to a forward thinking and progressive

organization. To provide prudent cost efficiency, smooth operations, and

superb quality while achieving the utmost customer satisfaction. Pushing

for new corporate and industry innovations and standards.

Professional

March, 2002

To May, 2011

Visalia Coffee Co.

Visalia, Ca.

Owner-Operator. Responsible for all areas of operations functions

including opening & closing, coffee roasting, baking & cooking,

advertising, inventory control, purchasing, staffing, maintenance, customer

service, and sales. Various office skills, maintain all Federal, state, and

local government bookkeeping, permits and documentation, as well as "Serve

Safe", food service certified.

October, 1998

To September, 2001

NCR, Corp.

Hayward, Ca.

FLS Order Administrator. Responsible for maintaining the Northwest Region

service level at >82% trunk load and >91.5% hard load. Monitoring the 160

plus technicians calls and identifying where parts are needed. Assigning

parts to technician's discretionary kit or at the 6 local stock locations

within the region. Maintain technician's discretionary quantities to insure

"First Time Resolution". Identify surplus parts that require returning to

the local stock location. Remove obsolete or unneeded parts from the

technician's kit, customer sites, or 6 stocking locations.

May, 1995 To

September, 1998

Seko Worldwide

Hayward, Ca.

International Operations. Project oriented position responsible for rate

quotes, routing, invoicing, and arranging transportation. Per customer

request, transportation of shipments are judiciously managed to maintain

cost effectiveness and scheduled delivery. Notify and advise customers of

any problems or questions involving billing, claims, service, and shipment

status.

February, 1992 To

May, 1998

Full Time Student

I held several part time jobs ranging from working for a private tutoring

service to work in the Financial Aid department at Golden Gate University.

Prior To 1992

Various Positions: shipping, receiving, purchasing, manufacturing,

inventory control, data entry.

Education

1994 To 1998

Golden Gate University

San Francisco, Ca.

B.S. Operations Management emphasis on Logistics/3.0 G.P.A.

1992 To 1998

Ohlone Community College

Fremont, Ca.

A.A. Business Supervisor Management/3.0 G.P.A.

Computer Skills

Microsoft Office Suite

Microsoft FrontPage

Microsoft Explorer & Outlook

Various Windows compatible programs

QuickBooks

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