Customer Service Supply Chain

Jos Deurenberg

Trilingual target-driven purchasing professional with fifteen years of

experience in procurement as an initiative-taking teamplayer who encourages

participation from others to reach set goals, demonstrating grace under

pressure in trouble-shooting to ensure the most appropriate solution is

found and implemented

SPECIALIZED SKILLS

. SAP modules MM, PP, FTM, SD, WM and EDI interface

. Strong written and oral communication skills in English, German and Dutch

EDUCATION

1

2 B.A. Commercial Economics

(equivalent to B.S. in Business Administration)

3 Economisch Lyceum Eindhoven, Eindhoven, The Netherlands

Mavo diploma

(equivalent to high school diploma)

Heerbeeck College, Best, The Netherlands

EMPLOYMENT HISTORY

Lead Coordinator, Materials Management

Welch Allyn Navan, County Meath, Ireland 2011 to present

. Developing the business relationship with third party logistic supplier

(DHL) in the Netherlands. Engaging with DHL on an operational level to pro-

actively work through current issues in supply chain regarding commodity

codes, country of origin and invoicing

. Developing stock reconciliation process with Swiss-based sub-contractor

Schiller AG, including organizing shipping process and providing trade

compliance information

. Reporting on Exceptional Order process and Hot Order process including

daily updates on status in the supply chain from supplying sites to the

final delivery to customer

Buyer/Planner

Welch Allyn Navan, County Meath, Ireland 2008 to 2011

. Developed material resource strategies for two successful new product

introductions

. Initiated an improved exceptional order process tool for customer service

team

. Developed a Lean Six Sigma Process to analyze quality of service

. Quantified the cost of express shipments

. Analyzed buffer stock levels to determine strategy for EOL and NPI of

product

. Analyzed forecast accuracy and advising management and sales teams

accordingly

. Managed material function of new product introductions

. Worked with engineers to reduce the impact on orders when a 'stop-ship'

ban is imposed and creating ad hoc reports for customer service regarding

affected orders

. Maintained the EDI interface with the third-party logistics supplier in

the Netherlands

. Mentored junior planner / buyers and training customer service staff in

purchasing departmental procedures

. Performed material planning for European-based suppliers (25 vendors) and

for Welch Allyn production plants in USA, Mexico and Germany

Material Planner

Bosch Rexroth Boxtel, The Netherlands 2006 to 2008

. Fostered relationship growth to develop vendors into 'best in class'

vendors

. Identified and developed qualified vendors:

brought two new vendors onboard in 2007 resulting in annual savings of 2.5%

on my personal annual spend

. Audited vendors on their compliance to the service level agreement

. Personally managed a spend of E7.5M

(3% of the 15 member purchasing team's overall annual spend of E210M)

. Responsible for managing five (worth E6.2M {6%}) of Bosch Rexroth's top

20 vendors (total value E111M)

. Managed cost of purchased materials:

negotiated best prices and logistics to result in cost savings

. Individually responsible for MRP planning and procurement of all hardware

and electrical elements for the three Bosch Rexroth plants (Sales,

Services, Manufacturing) in the Netherlands

Purchasing Specialist

Hertek Weert, The Netherlands 1994 - 2006

. Initiated, developed and implemented a forecasting tool for fast moving,

stock-based product based on lead time and average past sales

. Coordinated clearance of import duties for non-EU imports

. Managed warehouse operations and purchasing (two direct reports):

forecasting, determining buffer stock levels, stock control

. Managed cost of purchased materials and services:

negotiated standard costing of material and special discounts for

large projects

. Responsible for all non-commodity purchasing:

managing vendor relationships, sourcing and forecasting for stock,

custom and project procurement

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