Sales Customer Service
Resume:
Chris Hileman
**** ******** *** ? Malvern, PA ***55 ? ************@*******.*** ?
Qualifications Summary
Creative and talented professional, highly skilled in providing leadership
and support in diverse facets of business and financial administration.
Related skills and experience include:
< Human Resources: Solid organizational skills utilized in keeping
order, time, and efficiency in managing critical information. Exercise
high-level discretion in maintaining confidential information. Skilled
in making sound decisions, taking into consideration both employer and
employees. Value people as the organization's most valuable asset.
< Underwriting: Thorough, decisive, and analytical approach to resolving
problems. Financial background with good eye for detail. Efficient in
tracking details and compiling reports in spreadsheet form to present
relevant information.
< Consulting: Exceptional leadership, skilled in establishing rapport
and gaining trust and respect. Talent for assessing organizational
needs to develop innovative solutions and improvements. Comfortable
making recommendations based on experience, research, and knowledge.
< Auditing: Dynamic organizational and administrative strengths.
Outstanding problem-solving skills in areas of common and unique
issues within the organization. Able to make recommendations for
improvement and help implement systems, processes, and other
solutions.
Experience Highlights
DOWN UNDER TENNIS, Malvern, PA
Director of Operations, 3/2011 to 8/2011
Related Skills: Business Startup, Business Management, Financial
Administration, Business Consulting, Decision-Making
Launched the grassroots startup of a tennis academy at White Manor
Country Club. Collaborated with partners to develop a strategic business
plan for presentation to lawyers and banking officials. Compiled
spreadsheets containing financial projections and other important data.
Handled day-to-day business operations and financial functions. Consulted
with partners on all facets of startup and operations to ensure good
decision-making.
. Developed processes and procedures for business operations.
. Assisted in development of company website.
WHITE MANOR COUNTRY CLUB, Malvern, PA
Head Tennis Professional, 4/2010 to 8/2011
Related Skills: Program Development, Program Management, Customer
Service, Customer Satisfaction, Customer Retention, Client Consulting
Oversaw and executed tennis training programs within a private country
club environment. Evaluated student performance and provided specialized
assistance when needed. Conceptualized, developed, and introduced new
programs. Maintained ongoing interactions with members and staff,
promoting retention and satisfaction. Tracked, compiled, and submitted
reports to management.
. Created stronger programs, effectively increasing member
participation.
. Played a vital role in re-writing / reviving the club's tennis
program, including subsequent scheduling, marketing, and
maintaining high-level member satisfaction; exceeded expectations
for participation and growth.
FROMUTH TENNIS, West Lawn, PA
Retail Sales Representative, 5/2007 to 3/2010
Related Skills: Sales, Customer Service, Staff Training & Development,
Sales Tracking, Operational Improvements
Greeted and assisted clients with purchases, responding to questions and
making recommendations based on deep knowledge of tennis and individual
needs. Aided in training sales staff.
. Obtained Master Racquet Technician certification.
. Went above and beyond in all aspects of performance, creating
timesaving techniques, preparing spreadsheets to track information,
and consistently identified ways to help streamline operations and
assist employees.
BEVERLY HILLS TAVERN, West Lawn, PA
Bartender & Manager, 5/2005 to 3/2007
Related Skills: Business Management, Staff Supervision, Staff
Development, Staff Retention, Customer Satisfaction, Financial
Administration, Decision-Making
Supervised a staff of 15, assigning duties, training new staff, ensuring
customer satisfaction, and administering financial functions. Oversaw
inventory and financial management; developed and ensured adherence to
budget. Negotiated with vendors and maintained documentation.
. Created working environment that motivated employees and exuded
high levels of energy and staff satisfaction.
. Exercised top-notch performance, ability to think quickly, and good
decision-making skills in a fast-paced environment.
HILLCREST RACQUET CLUB, Exeter, PA
Independent Tennis Professional, 9/2004 to 3/2005
Related Skills: Training, Program Development, Program Execution,
Marketing, Scheduling, Brand Development, Client Consulting
Designed and taught junior and adult programs. Developed marketing
materials to introduce tennis training programs. Handled all aspects of
scheduling with students.
. Quickly created and sustained personal tennis brand; effectively
marketed to and retained numerous clients.
. Consistently assessed personal and business performance, making
changes to ensure continued success.
CITIZEN'S BANK, Shillington, PA
Sales & Services Representative, 1/2004 to 8/2004
Related Skills: Client Consulting, Sales, Solid Financial Product
Knowledge, Performance Tracking
Utilized solid knowledge of products and services to help drive growth
across customer base. Assessed customers' financial needs and introduced
products / services to help them in areas of financial growth and
management. Tracked and reported personal performance to management.
* * * * * * * *
Worked as Teaching Professional for All-American Tennis Camp, Summer 1998
to Summer 2009.
Educational Background
BS in Business Administration, 2003; Lebanon Valley College, Annville, PA
Contact this candidate