Customer Service Project Manager
Resume:
Julie L. Bowes
**** ******* ****** *****, ************, Indiana 46256
Email: ********@*******.***
Professional Profile
Intelligent, intuitive professional with a strong background of marketing/
customer service leadership and project coordination. Excellent time
management skills and ability to effectively manage multiple tasks
simultaneously. Outstanding communication skills; eager to excel, learn
quickly, and works well with all types of personalities.
Expertise Includes:
. Strong research and reporting abilities.
. Effective writing skills.
. Accounting and bookkeeping experience.
. MS Office software proficiency.
. Team building and training.
. Successful project planning and implementation.
. Ability to successfully handle difficult situations.
. Customer-focused at all times.
Professional Experience
Lacy Beyl & Company, Inc. - Fishers, IN October 2007 -
Present
Office Administrator
Coordinate staffing schedules with clients; manage day-to-day operations of
office including payroll, purchasing and account management. Develop
training course manuals and materials using Publisher and Acrobat.
Coordinate training courses, including registration, accounts receivable
and grading student homework.
RollCoater, Inc. - Indianapolis, IN August 2006
- August 2007
Inside Sales Representative
Manage customer accounts from order entry through scheduling, production,
and shipment. Utilize computer software to track and schedule orders.
Develop customer relationships to expand sales.
Perception Strategies, Inc. - Indianapolis, IN October
2001 - August 2006
Project Analyst
Analyze mystery shopping data to identify customer service trends and
issues and make recommendations regarding policies and training for
approximately ten different healthcare systems throughout the United
States. Monitor customer service improvements and effectiveness of
training through quarterly client reports.
Accomplishments
. Designed and developed customer service training board game, including
concept and board design, composition of over 200 customer service
scenario questions, and sourcing of production vendor.
Ivy Tech State College - Indianapolis, IN September 1998 -
October 2001
Project Manager
Successfully managed Indiana Department of Workforce Development
Apprenticeship grants for local businesses. Effectively supervised six
staff members at three training centers supported by Ivy Tech State College
and the automotive industry. Ordered classroom materials and determined
class offerings, hired instructors, and monitored the number of students
served.
Account Manager
Project manager for the Indiana Department of Commerce "Training 2000"
grant program. Responsible for coordination of approximately 75 accounts
totaling over $2,000,000 in grant funds. Effectively communicated with all
levels of recipient organizations to explain procedures, assisted with
claims preparation, approved claims for payment, and continuously monitored
progress of projects.
Accomplishments
. Developed new internal system that cut claims processing time by 10%.
. Assisted in preparation of Impact Study for submission to Governor's
office.
. Updated and revised departmental training manual.
Mike West, Inc. - Cincinnati, OH
February 1998 - May 1998
Office Manager
Responsible for accounts payable/receivable, payroll, human resources, and
customer service for a small real estate development company. Reconciled
bank accounts and prepared real estate documents.
Accomplishments
. Licensed real estate agent, February 1998
. Notary Public, State of Ohio
Ivy Tech State College - Indianapolis, IN April 1993 -
June 1997
Account Specialist
Represented the Indiana Department of Commerce "Training 2000" grant
program. Worked closely with over 85 Indiana companies who were awarded
grants to explain program, assist with budgeting and claiming procedures,
and provide guidance concerning reimbursable training. Other
responsibilities included writing proposals and follow-up reports,
traveling to companies to perform presentations, and continuously
communicating with companies to ensure that project goals were met.
Printed Wiring, Inc. - Indianapolis, IN
September 1990 - April 1993
Materials Facilitator
Effectively procured raw materials and supplies totaling over $3,000,000
annually. Continually developed vendor relationships resulting in
improvements in quality, service, and price. Other duties included
inventory control, value analysis, and negotiation.
Inside Account Representative
Developed and coordinated accounts totaling over $10,000,000 annually.
Other responsibilities included researching and problem solving, writing
and designing promotional articles, preparing sales reports and forecasts,
and effectively communicating with all levels of the organization.
Accomplishments
. Received a rating of 99.8 out of 100 for job performance from
Printed Wiring's second largest account.
. Played a significant role in the development of three new accounts
with an average sales increase of 23% per account.
Education
B. S. Business Administration, 1988, Wright State University, Dayton, OH
Contact this candidate