Customer Service Representative

P.O Box **** ● C itrus Heights, Ca ***** ● 2-09-662-**** ● K *****.****@*****.***

Kyesha Keys

Objective

My personal purpose is to provide employers with a dedicated, loyal, and professional person who

endeavors to use my skills and experience for the benefit of employers as well as for myself. I am a

career-minded business professional who strives to advance and grow with a company that will provide

the opportunity to expand and progress. I am well organized individual with the ability to multitask and

prioritize a heavy workload. I have the ability to train, motivate, and supervise other employees. I am

strongly skilled in detailed-oriented modeling analysis. I am consistently thinking outside of the box and

finding creative ways to solve customer issues.

Summary

My experience includes over five years of successful experience in customer service and

•

support with recognized strengths in the following:

I possess solid computer skills which include Microsoft Word, Excel, PowerPoint, Access, and

•

Outlook.

I am able to manage the demands of a high-volume customer service desk with ease.

•

Account maintenance – problem solving, trouble-shooting, and implementing proactive procedures to

•

avoid future issues.

General office duties such as faxing, filing, and accepting bill payment.

•

Experienced in managing multi-line phone systems.

•

Excellent customer service and complaint handling skills.

•

And face to face customer transactions.

•

Professional Experience

Verizon Wireless Rancho Cordova, CA

4/2006 6/2009

Customer Service Representative

I accurately processed customer transactions. I managed multi-lined accounts by multitasking and using

pc proficiency. I answered multi-lined phone systems, and successfully resolved all customer service

issues and concerns. I performed general office duties such as faxing, filing, accepted bill payments, and

maintained customer account maintenance. I am experienced in peer facilitating, training newly hired

employees.

Wal-Mart Stores Antelope, CA

8 /2005 3/2006

Customer Service Associate

Face to face customer transactions, account maintenance, accepted bill payments, and general office

duties such as: Sending money gram transactions, auditing and reconciling daily cash receipts,

demonstrated excellent customer service, basic cashiering, completed returned transactions, and

responsible for maintain a clean work area. Assisted management teams with duties as assigned, and

resolved customer issues without escalating to a member of management.

Education

Sacramento College – Sacramento, CA

2005 Present B usiness Major

S acramento, Ca

Laguna Creek High School – Elk Grove, CA

H igh School Elk Grove, Ca

D iploma

2004 2005

References

References available upon request.

Contact this candidate