Manager Management

*** ***** ******* ****** ******, NY *****

C: 917-***-**** H: 646-***-****

Josephine Spinelli **********@*******.***

Business Manager and Administrative Director with over 15 years experience managing administrative

and business support staffing, and leading large-scale projects and implementations organization-wide.

Demonstrated success realizing cost savings through expense control and real -estate management;

minimizing risk through compliance improvements; and synchronizing policies an d reporting procedures

across all lines of business.

PROFESSIONAL EXPERIENCE

1995 – 2010

Bank of America / Merrill Lynch, New York, NY

Investment Banking Americas, Office of the COO

BOA/ML Director of Infrastructure, Administrative and Support

Member, Bank of America Risk Assessment for Expense Management Group

Member, Merrill Lynch Expense Analysis Group

Directed 2 Vice Presidents managing special projects associated with risk assessment, expense control

and reporting, merger transition requirements, and real estate allocation, and overseeing Administrative

personnel supporting 1400 Executives, Managers and Bankers across 11 lines of business.

Project Leadership

Worked with COOs and Business Managers across Banking & Markets to identify and support priorities.

Staffed administrative and business support personnel representing appropriate skill sets, coordinated

implementation of reporting systems, tools and training for accomplishment.

Led team to analyze policies governing travel, entertainment and gift expenses. Strategized,

communicated and implemented policies and accountability controls for consistent application across

all groups within Banking. Identified and integrated best practices and policies associated with each

organization and consulted with legal counsel to roll out compliant, consistent policies and

accountability controls. Implemented training and tools for administrative staff and compliance

guidance for business managers. Incorporated pre-authorizations for costs over policy threshold and

out-of-policy travel. Managed Expense Review Team auditing expense reports and authorizations to

eliminate abuses. Policies and systems adopted globally.

Consolidated BOA and ML vendor accounts and incorporated expense recoverability controls into

order processing for accurate accounting and client billing.

Worked with international partners to define and analyze real estate lease costs on over 50 properties

in U.S., London and Asia. Identified and sublet properties not in use and renegotiated contracts to

realize significant cost savings. Oversaw space management, business support and technology

resource planning to accommodate 900 incoming Transition Team members

Initiated and coordinated organization wide pre-approval policy and automated controls for out-of-

policy travel, drastically reducing costs. Developed and presented training to administrative staff and

business managers on policies, processes and tools.

Bank of America Risk Assessment for Expense Management Workgroup.

Prepared risk assessment; analyze and identify risks as it relates to expense management and provide

recommendations to mitigate risks

Merrill Lynch Expense Analysis Initiative

Member of workgroup conducting intensive examination of Direct Non-Compensation Expense cost and

controls across multiple work streams to identify and implement organization -wide cost savings.

Achieved $8.2 M savings in 2008 through various initiatives including:

$6.5m reduction in occupancy costs through careful review and managed control of r equests.

$900,000 savings representing 36% total costs through renegotiation of contracts and improved

order processes for office supplies.

$885,000 reduction achieved through implementation of accountability controls for Travel,

Entertainment, Gifts and other expenses.

Josephine Spinelli 2

(BOA/ML continued)

Administrative Leadership

Selected to strategize and lead integration of administrative staff among merging organizations (which

involved synchronization of position descriptions, equalization of pay and performance evaluation

criteria). Facilitated Leadership Panel made up of administrative staff to guide implementation while

promoting ownership of mission in change initiatives.

Worked with Human Resources to develop mobility program geared to retaining top performers

through promotions and reassignments to roles of increased responsibilities.

Implemented flex schedules to maximize coverage during peak hours, increase flexibility in coverage,

and reduce temporary staff costs by 30%.

Led team of HR, IT and Supervisory personnel to develop comprehensive on-boarding processes

facilitating resources and training to achieve ramp up from hire to full productivity within 3 weeks.

1995 – 2007

Merrill Lynch Investment Banking

Business Manager, Financial Sponsors and Private Equity Groups, (2002 – 2007)

Business Manager, Healthcare, Retail and Chemical Groups, (2000 – 2001)

Managed lines of business, working with Group Heads to develop and implement targeted strategies, and

forecast revenue and expense budgets. Identified information needs for performance tracking; developed

and disseminated reporting tools to promote awareness of progress toward goals, effective client

management methodologies, and issues. Served as a contact/resource for general questions, including

problem solving and providing process information.

Aligned Client Representation; analyzed existing and incoming clients to assign to banker with

appropriate skills, scope and experience. Put into place 2nd tier representative for all key clients to

ensure strong succession management and achieve solid client retention record.

Implemented Business Analysis Dashboard reporting tools, tracking client calls, revenue generation,

expenses and other productivity measurements for use by management in performance assessment.

Designed ad hoc reports supporting any project, analysis or initiative.

Partnered with department heads to complete year-end reviews and compensation processes.

Administrative Manager, Telecom and Media, (1995 – 2000)

Staffed, trained and supervised 10 Administrative Assistants. Managed onboarding and led policy

development and implementation through rapid growth; group headcount increased from 10 to 60

Bankers in one year. Liaison between business stakeholders and administrative staff; managed employee

issues.

Coordinated implementation of data management and reporting systems for performance analysis,

expense tracking, and purchasing authorizations. Developed ad hoc reports for projects.

Originally hired as Administrative Assistant, gained extensive experience in Mergers and

Acquisitions. Assumed progressive responsibility throughout tenure based on leadership, business

support skills and consistent commitment to mission priorities.

SELECTED PROFESSIONAL DEVELOPMENT

Merrill Lynch COO Leadership Training Program

Encompassed Time, Performance and Leadership Management

Business Management Courses through St. John’s University, New York, NY

TECHNICAL SKILLS

Ms Office Suite including: Word/Excel / PowerPoint / Access / Outlook; Dealogic; Capital IQ

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